Brie Reese
Summary
Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Store Associate
Aviano Main Exchange
12.2016 - 10.2019
- Completed physical inventory counts of $10,000+ worth of merchandise each day
- Removed expired merchandise to improve customer satisfaction
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Used in-store system to locate inventory and place special orders for customers.
- Demonstrated ability to seamlessly transition between different store roles due to comprehensive cross-training including sales, customer service, inventory, and jewelry sales.
Lead Cook
Mulligan's Grill
12.2015 - 12.2016
- Delegated jobs within kitchen depending on restaurant traffic and employee skill
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems
- Uphold optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Managed relationships with approximately four vendors to negotiate prices of ingredients and equipment, resulting in 20% savings
- Trained kitchen staff safety protocols and restaurant standards to preform various preparation tasks under pressure.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Barista, Recreation Lead Assistant
Aviano Bowling Center
12.2014 - 12.2015
- Maintained supply levels in counter and customer areas to meet typical demands
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Resolved all scheduling issues for employees
- Conducts inventories of pro shop items, snack bar resale items, facility equipment and other supply items
- Assists in advertising and recruiting participants for leagues, tournaments, special events and open play activities
- Scheduled and administer these activities in the capacity of league secretary or tournament director
- Insures activities are properly scheduled, facilities are set up and rules and regulations are observed
- Opens and closes the bowling facility as required
- Collects sales slips, total sales on cash register, accepts payment from patrons and make change as necessary
- Maintains related cash records
- Trained 10 new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Certified Associate Trainer, Baker
Panera Bread
01.2013 - 12.2014
- Became proficient in all positions in the restaurant within the first three months of employment and was selected to become an associate trainer
- Trained up to five new employees per month on procedures such as Line Cook, Cashier and Opening or Closing Associate
- Liaised between management and entry-level workers, facilitating smooth communication and successfully achieving long lasting and successful team members
- Managed all baking operations professionally and handled all problems confidently
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule
- Maintained and controlled inventory of baked goods and ingredients
- Managed display cases to verify freshness and attractiveness of products.
Lead Baker, Catering Assistant
The Friendship House
06.2010 - 01.2013
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing dough, scaled breads and pastries, and performed all baking duties
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Replenished and rotated food items, following correct food cooling and storage procedures
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Receptionist
Family Haircutters
06.2005 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Operated multi-line telephone system to independently handle 50+ calls each day
- Balanced hairstylist's availability, customer schedules and maximum load levels when scheduling appointments
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Used cash registers and POS systems to request and record customer orders and compute bills
Education
Associate of Applied Science - Medical Billing And Coding
Highland Community College
High School Diploma - Kansas Qualified Admissions Pre College Curriculum
Wamego High School
Wamego, Kansas01.2009
Skills
- Customer service
- Logistics management
- Restocking and display setup
- Sales target achievement
- POS systems
- Opening and closing procedures
- Staff training and development
- Inventory control
- Conflict resolution
- Financial records oversight
- Scheduling
- Office administration
Timeline
Store Associate
Aviano Main Exchange
12.2016 - 10.2019
Lead Cook
Mulligan's Grill
12.2015 - 12.2016
Barista, Recreation Lead Assistant
Aviano Bowling Center
12.2014 - 12.2015
Certified Associate Trainer, Baker
Panera Bread
01.2013 - 12.2014
Lead Baker, Catering Assistant
The Friendship House
06.2010 - 01.2013
Receptionist
Family Haircutters
06.2005 - 06.2010
High School Diploma - Kansas Qualified Admissions Pre College Curriculum
Wamego High School
Associate of Applied Science - Medical Billing And Coding
Highland Community College
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