Bridget Simms-Golo AYOUNG
Bolgatanga, Upper East Region
Summary
A resourceful relationship manager, proficient in marketing strategy with an ardent understanding of customer care and relations management. A passionate and upbeat team player with expertise in developing and maintaining clear communication with a demonstrated success of over 10 years of banking experience. i seek to offer clients a positive memorable experience, add value to my organization's growth, whiles achieving personal goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relationship Manager
National Investment Bank Limited
Bolgatanga
01.2020 - Current
- Aggressively mobilize deposits from Corporate Clients in line with Set Targets and particularly focusing on CASA (Stable & Cheaper) Deposits.
- Entrench relationship with Corporate Clients and provide relevant solutions to their needs.
- Market the products of the Bank to promote the adoption and utilization by Corporate Clients.
- Efficiently manage work schedule and flow operations to reduce cost to the Bank.
- Prudently manage your portfolio within the Branch to maintain a healthy portfolio at all times.
- Submission of call, status, monthly and other relevant reports to Branch Management and Head Office in relation to Business Development, Deposit Mobilization and General Credit Performance at your designated Branch.
- Ensure all regulatory documentation regarding clients operations are renewed and submitted to the Bank (e.g. Business operating permits). Assets:
- Lead growth in the Bank’s Assets by identifying viable and bankable projects for the consideration of the Bank.
- Liaise with clients to gather relevant information and documents for the appraisal of credit requests.
- Serves as the liaison between the Bank and Client and facilitate timely disbursements, renewals and repayment of facilities.
- Ensure that pre and post disbursement conditions are fulfilled for all credit facilities.
- Perform any other duties assigned by Management.
Customer Service Officer
National Investment Bank Limited
Bolgatanga
01.2018 - 12.2019
- Managed daily operations of the Customer Service Desk.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Consistently met or exceeded performance metrics and targets.
- Processed payments and updated balances and customer totals.
- Exceeded personal sales goals for total revenues and new accounts.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Teller
National Investment Bank Limited
Bolgatanga
09.2011 - 12.2017
- Balanced cash drawer daily, ensuring accuracy and security.
- Performed daily reconciliation of teller drawer within established limits.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed customer transactions accurately and efficiently.
- Adhered strictly to all security procedures related to handling money at the teller window.
Assistant Public Relations Officer
National Health Insurance Scheme
Bolgatanga
09.2006 - 08.2007
- Assessing client interest and communicating it to management for policy directives
- Collecting data from the field for management decisions
- Designing effective strategies to ensure improved enrolment into the scheme and maintaining old members
- Monitors field volunteers to ensure efficiency
- Ensures that projects decision taken by management are well implemented
- Designing promotional messages
- Any other assignments given by the manager.
Secretary (National Service)
Volta River Authority(VRA)
Tamale
10.2005 - 09.2006
- Ensuring communication flow within and out of the organization
- Attending to visitors of the organization
- Attending meetings and keeping minutes
- Filling and retrieving documents for action
- Any other duties assigned by the Area Manager.
Education
Bachelor of Science - Marketing
University of Cape Coast
Cape Coast08-2016
Associate of Arts - Higher National Diploma(HND)
Sunyani Technical University
Sunyani06-2005
Associate of Arts - Advance Business Certificate RSA III(Marketing)
Tamale Polytechnic
Tamale10-2002
Skills
- Customer Relationships
- Customer Relationship Management
- Effective customer communication
- Relationship building and managements
- Critical Thinking
- Sales proficiency
- Analytical Problem Solving
- Team Leadership
Certification
- Introduction to Commercial Lending (National Banking College-Ghana)
Languages
English
First Language
Hausa
Advanced (C1)
C1
Twi
Proficient (C2)
C2
Frafra(Grune)
Proficient (C2)
C2
Referees
1. Dr. Samuel Kwokem
Zonal Head
National Investment Bank
Tamale
2. Dr. James Azanlerigu
Senior Lecturer
Bolgatanga Technical University
Bolgatanga
Timeline
Relationship Manager
National Investment Bank Limited
01.2020 - Current
Customer Service Officer
National Investment Bank Limited
01.2018 - 12.2019
Teller
National Investment Bank Limited
09.2011 - 12.2017
Assistant Public Relations Officer
National Health Insurance Scheme
09.2006 - 08.2007
Secretary (National Service)
Volta River Authority(VRA)
10.2005 - 09.2006
Bachelor of Science - Marketing
University of Cape Coast
Associate of Arts - Higher National Diploma(HND)
Sunyani Technical University
Associate of Arts - Advance Business Certificate RSA III(Marketing)
Tamale Polytechnic
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