Bridget Angela Clarkson
Warwick,Warwickshire
Summary
Managerial professional with 22 years experience working in the Charity Sector. Skilled at directing and critically evaluating provision of specialised services. Motivated and recognised for assessing operational needs and developing solutions to drive client engagement and satisfaction. Resourceful and well-organised with excellent leadership and team building record.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work history
Charity Services Manager
Age Concern Liverpool and Sefton
Liverpool, Merseyside
04.2018 - Current
- Led and inspired team of 10 to uphold standards, demonstrate professionalism and achieve targets.
- Streamlined service operations by enhancing team collaboration and communication. Setting performance goals and reviewing regularly.
- Developed partnerships with other service providers to boost signposting capabilities and diversify services.
- Consulted to identify service gaps, developing plans to strengthen or expand services.
- Prepared detailed funders' reports
- Reviewed operational policies for improvements in efficiency and effectiveness.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
Volunteer Coordinator (Advocacy Volunteers)
Sefton Advocacy
Southport, Merseyside
11.2014 - 04.2018
- Successfully managed the volunteer advocacy team through a significant change process
- Achieved 100% compliance, from volunteers using safety reporting in protocols, and was congratulated on the achievement
- Delivered advocacy training to all volunteers, on all aspects of advocacy support
- Enhanced volunteer satisfaction with frequent recognition and reward schemes, thus promoting a sense of belonging.
- Coordinated large-scale events to raise awareness and support for the Charity.
- Cultivated strong relationships with external stakeholders.
- Organised recruitment workshops, conducted networking activities and attended volunteer fairs and community events.
- Established relationships and maintained communications with organisations, businesses and community groups
Services, Quality, and Volunteering Manager
Age Concern Liverpool and Sefton
Liverpool, Merseyside
09.2008 - 09.2014
- Represented organisation at seminars, conferences and business events.
- Secured new opportunities with successful networking events.
- Responsible for the organisation successfully achieving, and retaining, the quality frameworks ISO 9001, Investors in People and Liverpool City Council’s Quality Assessment Framework (QAF).
- Inherited a failing counselling service. Within 3 months it delivered against all targets and within budget
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Facilitated staff training, resulting in better customer service.
- Led performance reviews, identified areas for improvement.
- Supervised project timelines for timely completion.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
Operations Manager
Age Concern Southport
Southport, Merseyside
05.2003 - 09.2008
- Qualified as an Age Concern Quality Counts Assessor
- Designed, developed and implemented a Befriending and Counselling service supporting 100 people per annum
- Devised operational policies, including safety protocols, for regulatory compliance and best practices adherence.
- Managed external funder relationships to ensure timely delivery of services.
- Led teams to achieve funders' objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
Education
NOCN Level 3 - Supervision for Advocacy Managers
Open College Network - Beth Johnson Foundation
West Midlands 02.2015 - 08.2015
PRINCE2 Foundation - Project Management
APM Group
Liverpool 08.2009 - 08.2009
Postgraduate Certificate - Management
University of Central Lancashire
Preston 09.2005 - 07.2006
Diploma - Counselling
ABC
Southport 09.2000 - 07.2002
BTec National - Business and Finance
Barrow-in-Furness College of FE
09.1981 - 06.1983
BTec General - Business and Finance
Barrow-in-Furness College of FE
09.1980 - 06.1981
8 CSE's - O'Level Equivalent English and Maths -
Ulverston Victoria High School
09.1974 - 05.1980
Skills
- Proactive team player
- Person centred
- Quality assurance
- Team leadership
- Statistical analysis
- Performance target setting and monitoring
- Change implementation
- Excellent communication skills
- Project Management
- Programme development
- Understanding of GDPR regulations
Additional Employment and Volunteering
Between 1983 and 2003 I worked in a variety of fixed term contracts and volunteering roles. I am happy to provide details if required
Training
Training has been completed in: Challenging Behaviour, Dementia Awareness, Equality and Diversity, GDPR, Information Governance, Lone Working, Mental Health First Aid, Risk Assessment
Affiliations
- Reading
- Attending Musical Theatre
- Football
References
References available upon request.
Timeline
Charity Services Manager
Age Concern Liverpool and Sefton
04.2018 - Current
NOCN Level 3 - Supervision for Advocacy Managers
Open College Network - Beth Johnson Foundation
02.2015 - 08.2015
Volunteer Coordinator (Advocacy Volunteers)
Sefton Advocacy
11.2014 - 04.2018
PRINCE2 Foundation - Project Management
APM Group
08.2009 - 08.2009
Services, Quality, and Volunteering Manager
Age Concern Liverpool and Sefton
09.2008 - 09.2014
Postgraduate Certificate - Management
University of Central Lancashire
09.2005 - 07.2006
Operations Manager
Age Concern Southport
05.2003 - 09.2008
Diploma - Counselling
ABC
09.2000 - 07.2002
BTec National - Business and Finance
Barrow-in-Furness College of FE
09.1981 - 06.1983
BTec General - Business and Finance
Barrow-in-Furness College of FE
09.1980 - 06.1981
8 CSE's - O'Level Equivalent English and Maths -
Ulverston Victoria High School
09.1974 - 05.1980