Bridget Maxwell
Milton Keynes,United Kingdom
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer service assistant
McDonald's
Milton Keynes, United Kingdom
11.2022 - Current
- Assisted customers with complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm and positive customer care from arrival to departure of customers encouraging them to visits again.
- Offered prompt solutions to maintain customer satisfaction.
- Handled request with friendly knowledgeable service and support and continually receiving positive customer feedback.
Receptionist
Brivin River View Home Lodge.
Volta Region, Ghana
06.2020 - 09.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Assisted visitors with completing and submitting paperwork.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
A-Levels - Economics, Business Studies and Financial studies
Shenley Brook End School
Milton Keynes 10.2022 - 06.2024
GCSEs - English language and Mathematics'
Calvary Senior High School
Ghana, Accra 03.2020 - 09.2021
Skills
- Sales expertise
- Account management
- Complaint resolution
- Customer relations
- Report preparation
- Recordkeeping strengths
- Money handling
- Data entry
Languages
English
Fluent
Hindi
Intermediate
Timeline
Customer service assistant
McDonald's
11.2022 - Current
A-Levels - Economics, Business Studies and Financial studies
Shenley Brook End School
10.2022 - 06.2024
Receptionist
Brivin River View Home Lodge.
06.2020 - 09.2022
GCSEs - English language and Mathematics'
Calvary Senior High School
03.2020 - 09.2021
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