Detailed orientated individual experienced in administrative procedures. Overseeing day-to-day duties with strong planning and organisation skills to deliver projects in timely manner.
I am confident in my ability to coordinate complex strategies and organisational requirements for staff and senior leaders. I am continuing my aspirations for employment into administrative roles, as well as expanding my range into adult social care using my experience within the NHS.
Maintained an organised filing system for all project documents, for easy accessibility.
Provided essential administrative support during busy periods.
Facilitated regular team meetings to monitor progress.
Improved workflow efficiency with structured planning and coordination of tasks.
Worked closely with the Project Manager to define objectives.
Administration Lead/Supervisor
Shropshire Community Healthcare NHS Trust
07.2022 - 12.2023
Company Overview: Community Dental Services
Supervision across five surgeries within Shropshire travelling to sites on a regular basis
Producing a weekly rota ensuring adequate administration cover across all sites to ensure the effective running of the service
Recruitment / training of all staff ensuring compliance in line with mandatory and required annual completion
Conduct and manage staff absences, return to work interviews and yearly appraisals
Overseeing patient waiting list
Arranging, attending, and providing accurate minutes of meetings held in line with GDPR
Point of contact for any day-to-day requirements
Community Dental Services
Higher Level Medical Secretary
Shropshire and Telford NHS Hospitals
07.2021 - 04.2022
Company Overview: Department of Nephrology
Providing secretarial and PA support to 8 Consultants within the Nephrology Department at RSH
Co-ordinating and maintaining the on-call rota ensuring adequate cover for annual leave
Typing a high volume of clinician letters to an accurate and high standard, within the required time limit
Producing patient's blood request forms
Scheduling and re-scheduling of out-patient clinics
Dealing with a high volume of telephone enquiries from patients, GP’s, and other outside agencies
Department of Nephrology
Contract Administrator
Shropshire, Telford & Wrekin NHS CCG
11.2019 - 07.2021
Company Overview: Health Provider Contracts Team
Provide and coordinate administrative and secretarial support services, Preparation of agenda and minutes, servicing all relevant meetings, including Contract Review Board and Clinical Quality meetings
Providing up to date minutes in an accurate and timely manner
Providing comprehensive administration support to the Team in the development, delivery and monitoring of provider contracts to deliver healthcare services
Managing the electronic diary for the department, including arranging, and changing appointments, meetings
Working with all team members in the collection of information for performance reporting
Develop and maintain effective electronic filing system to ensure that information is kept securely In line with data policies
Coordinating Freedom of Information requests for the department
Health Provider Contracts Team
Caseload Administrator
Shropshire County Council
03.2018 - 01.2019
Company Overview: Social Services
Secretarial support to over 30 social workers within the Case Management Department of Shropshire Social Services
Arranging meetings involving police, social services, education, health, and legal services, attending these meetings to take minutes, subsequently producing and distributing the minutes to the various agencies involved, In line with deadline and confidentiality policies
High proficient understanding of GDPR
Social Services
Practice Secretary
NHS Shifnal and Priorslee Medical Practice
02.2017 - 03.2018
Typing of patient referrals to the Referral Assessment Service to include all medical specialities and addressing them towards the appropriate medical department
Processing urgent referrals to fall within the NHS 2 Week Rule
Processing smear recall service
Liaising on the telephone to various other agencies to include social services, CAMHS and Nuffield Health
Community Rheumatology Services
02.2016 - 11.2016
Company Overview: Shropshire Community Health NHS Trust
Providing medical secretarial support to Consultant Rheumatologists
Typing a heavy workload of clinic letters and reports often to tight deadlines, via digital dictation
Liaising with GP practices, radiological services, and hospitals
Making the appropriate follow-up appointments for review and phlebotomy, as this is crucial in monitoring rheumatological and arthritic conditions
Shropshire Community Health NHS Trust
Higher Medical Secretary
Bridgnorth Hospital
01.2015 - 02.2016
Company Overview: Shropshire Community NHS trust (Fixed term contract)
Providing secretarial support to visiting consultants of different specialities to include paediatrics, urology, general medicine, general surgery, dermatology, orthopaedics, and gynaecology
Arranging outpatient clinics at Bridgnorth hospital
Maintaining a minor surgery theatre waiting list and arranging theatre time and staff for these procedures
A high volume of clinic typing via digital dictation, arranging x-rays, blood tests and any other investigations as needed
Receiving the results for any investigations undertaken and passing to the relevant consultant for perusal in a timely manner
Shropshire Community NHS trust (Fixed term contract)
Saint Georges Hospital
01.2014 - 12.2014
Company Overview: South Shropshire and Staffordshire NHS Trust
Providing secretarial support to Consultant Forensic Psychiatrists
To include typing /inputting data, minute taking of case conferences and ward rounds
Maintaining patient’s records liaising with the Ministry of Justice and the Home Office in respect of section status to patients
South Shropshire and Staffordshire NHS Trust
Higher Medical Secretary
NHS
04.2008 - 01.2014
Company Overview: Princess Royal Hospital, Shrewsbury, and Telford NHS Trust
Providing secretarial support for Consultant Orthopaedic Surgeon
To include
Working to a strict deadline to ensure the smooth running of patient care
High volumes of clinical typing insuring patient’s appointments, treatment and subsequent follow-up care is on schedule
Princess Royal Hospital, Shrewsbury, and Telford NHS Trust