Bridget Chedzey

• Maintain UK production capacity spreadsheet.
• Schedule work orders.
• Liaise with Operations Manager.
• Liaise with Finance prior to dispatch.
• Produce Delivery paperwork.
• Actively progress suppliers.
• Raise all purchase orders for UK operations.

• Identifying spare parts from customer enquiries.
• Quoting part number, price, availability, carriage cost and arranging direct transport / courier.
• Raising sales orders and Invoices.
• Liaising with the Technical Department regarding customer queries.
• Liaising with procurement regarding stock levels and factory supply dates.

Customer Service Advisor (March 2000 - 2003):

• Taking incoming calls from the general public.
• Dealing tactfully with difficult situations.
• Ordering parts from European suppliers.
• Liaising with Service Engineers and Dealers.
• Invoicing.
• General office duties and Administration.

Customer Service Supervisor (March 2003 - November 2010:

As previous position with added responsibilities:

• Organise Service Engineers Diaries.
• Manage Employees within the Department.
• Liaising with Area Sales Managers.
• Liaising with Retailers.

• Started with the company as a school leaver as a Production operative and worked up to Production Manager.
• Ensure smooth running of the Department consisting 55 staff.
• To achieve agreed pick / pack schedules whilst maintaining accuracy and quality standards.
• Liaise with Client Services, Personnel and Employment Agencies.
• To maintain cost control and quality standards.
• To maintain staff welfare, motivation and review progress on staff appraisals.