Briayaana Sweetman

• Simplified complex information via clear, concise written communication skills; eased understanding across departments.
• Prioritised tasks for timely completion of projects.
• Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
• Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.
• Utilised multi-line telephone systems for efficient call handling.
• Managed high volume of inbound calls, ensuring swift response times.
• Increased efficiency by managing court documents and case files.

This role consists of taking a high number of calls each day, providing parties of a court case with advice on further proceedings and case updates. I also file various types of paperwork, update the claims electronically, and manually transfer them to other courts. I have been trained in multiple roles, such as all helpdesk lines within the company, administering court paperwork including payouts, and training new employees in the roles we have. This role has given me the ability to interact with various individuals, to provide them with advice on court proceedings, ensuring they understand their claim completely. It has allowed me to gain confidence in learning new procedures often, and become organised in a high-demand and fast-paced environment.. I have expanded my time management and communication skills during my time in this role, ensuring I meet the expectations of my employers and fulfil my role in the business.

• Improved customer service by efficiently handling queries and complaints.
• Assisted customers with product selection for optimal satisfaction.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Offered personalised shopping advice to enhance customer experiences.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

This role involved dealing with customers at the cashier and on the shop floor, organising the shop floor, ensuring it was neat to a high standard, and sorting and organising stock. I worked with a small number of colleagues and was often left alone to operate the Men's department. Allowing me to work fast and efficiently in a busy environment, gaining a higher skill at multitasking, dealing with various tasks at once.

Part-time role for work experience.

During my employment here, my responsibilities included taking inbound and outbound calls, the daily delegation of work to other staff members, and maintaining department-wide inboxes. Some other job responsibilities included organising files, transferring them from paper form to electronic, maintaining records, and overseeing any deliveries and personalised orders.

• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Assisted in staff training to enhance teamwork and improve service delivery.
• Resolved customer complaints quickly, restoring trust in our service quality.

My role entailed taking food orders from customers, handling cash and card payments, and resolving queries and complaints. In addition, I have developed various skills such as fast thinking, working efficiently in a fast-paced environment, and managing a quality service by ensuring customers received exactly what they requested. Working at Five Guys has taught me how to communicate and work well within a team, but also how to work independently.

• Maintained cleanliness of barbershop to ensure a welcoming environment.
• Provided excellent customer service, enhancing client satisfaction.
• Delivered high-quality haircuts for improved customer confidence.
• Skilfully managed appointments with minimal waiting time for clients.

Hair stylist: Part-time weekend job. This consisted of providing high-quality customer service. Through braiding and styling clients' hair, this was according to their requests. In addition, creating an atmosphere where the client feels safe and comfortable.

allowed me to use my communication and time management skills, ensuring clients left 100% satisfied with their appointment.