Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianna Alvarado

New York City,New York

Summary

Dedicated to providing quality care for ultimate customer satisfaction. Seeking an opportunity that will assist to expand my professional portfolio and help challenge me to where I can grow individually and professionally. Loyal employee with solid understanding of training and mentoring employees. Proactive and hands-on in task completion.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Penske
Jersey City, New jersey
06.2019 - 09.2021
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Processed high-value payments with meticulous accuracy..
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Leasing Agent

BSR Management
New York City, New York
05.2021 - 02.2024
  • Set appointment times for individuals to tour facilities and see available units.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Greeted office visitors, asked relevant questions and offered assistance.
  • Created proposals, lease offers and documents for incoming and current tenancies.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.

Front desk

Siena
New York City, New York
01.2018 - 04.2020
  • Answered 100+ phone calls and helped resolve enquiries from clients, vendors and general public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Resolved minor customer issues and requests for information, escalating complex problems to line manager.
  • Managed office calendar, set new appointments and assisted with arrangements.

Receptionist

Mondrian
New York City, New York
08.2016 - 12.2018
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Reduced waiting times through effective time and resource management.

Education

City-as-High School
New York
09.2015 - 08.2016

Skills

  • Telephone and email etiquette
  • Ability to Multitask
  • Adaptability
  • Strong communication
  • Customer service
  • Problem-solving
  • Microsoft office
  • Excellent time management

Languages

English
Native
Spanish
Native

Timeline

Leasing Agent

BSR Management
05.2021 - 02.2024

Customer Service Representative

Penske
06.2019 - 09.2021

Front desk

Siena
01.2018 - 04.2020

Receptionist

Mondrian
08.2016 - 12.2018

City-as-High School
09.2015 - 08.2016

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Brianna Alvarado