Brianna Alner

Coaching responsibilities

• Deliver structured gymnastic sessions for children aged 2.5-16, promoting physical development, coordination, and confidence.
• Ensure a safe and engaging environment by supervising activities and adhering to safeguarding and health & safety protocols.
• Adapt coaching style to suit varying abilities and needs, encouraging participation and enjoyment.
• Provide feedback and encouragement to children and communicate progress to parents/guardians.

Receptionist responsibilities:

• Serve as the first point of contact for families, providing excellent customer service and handling inquiries in person, via phone, and email.
• Manage class bookings, membership information, and administrative tasks using Gymfinity’s internal systems.
• Support the day-to-day running of the facility, including running the cafe, handling payments, and maintaining a clean and welcoming environment.
• Assist with communication between coaches, management, and customers to ensure smooth operational flow.

• Provided an enjoyable dining experience for customers by addressing any issues swiftly and professionally.
• Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
• Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.