Brian Nguyen
Kents Bank
Summary
Motivated hospitality professional with over 2 years of supervisory experience in beverage service and restaurant environments. Skilled in staff supervision, team coordination, customer service, and POS systems in fast-paced settings.
Experienced in maintaining high service standards, training new staff, and supporting smooth daily operations. Seeking a Restaurant or Bar Supervisor position where I can contribute strong leadership and a customer-focused approach.
Overview
3
3
years of professional experience
Work History
Assistant Manager – Beverage Shop (Bubble Tea)
Kent
02.2024 - 02.2026
- Supervised daily operations in a busy beverage service environment
- Managed staff shifts and ensured smooth service during peak hours
- Trained new staff on drink preparation, POS systems, and customer service
- Maintained high standards of drink quality, hygiene, and service
- Managed cash handling and end-of-day reports
- Assisted with stock control and ordering supplies
- Handled customer complaints professionally and ensured positive guest experiences
Crew Member – Popeyes Louisiana Kitchen
Northampton
04.2023 - 11.2023
- Worked in a high-volume fast-food restaurant environment
- Took customer orders and processed payments using POS systems
- Prepared food according to company standards
- Maintained kitchen cleanliness and food safety standards
- Collaborated with team members to deliver fast and efficient service
Education
BA (Hons) Hospitality & Tourism Management – 2:1
University of Northampton
Northampton, United Kingdom07-2023
Skills
- Staff supervision and shift coordination
- Customer service and complaint handling
- POS systems and cash handling
- Training and supporting new staff
- Stock control and inventory support
- Ability to work in fast-paced environments
- Strong communication and teamwork
Additional Information
- Right to work in the UK
- Passionate about hospitality and customer service
Timeline
Assistant Manager – Beverage Shop (Bubble Tea)
02.2024 - 02.2026
Crew Member – Popeyes Louisiana Kitchen
04.2023 - 11.2023
BA (Hons) Hospitality & Tourism Management – 2:1
University of Northampton
Awards & Honours
Gold Award Changemaker
Silver Award Changemaker
Bronze Award Changemaker
Scholarship for International Students at the University
of Northampton (2020-2023)