Brian Murison
Glasgow
Summary
A dedicated professional with a mature approach to work, demonstrating expertise in customer care and debt management and recovery techniques. Proficient in account monitoring and spreadsheet development, with a strong foundation in project management and report-writing. Excellent interpersonal communication skills enhance the ability to collaborate effectively within teams.
Ability to interpret legislation and provide and guidance on same.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Front of house team member
The Clachnaharry Inn
Inverness, Highland
04.2019 - 09.2023
- Bar tendering.
- Taking and delivering food Orders.
- Cashing up at end of evening.
- Maintaining stock levels.
- Assisted guests with queries or requests for optimal guest experience.
Revenues Manager
The Highland Council
Inverness, Highland
07.2016 - 10.2022
- Management of a team of 26 staff dealing with the following:
Collection of all debts due to the council.
Administration of the Council’s non domestic rates function.
Administration of the Council’s sundry debt function.
Administration of the Council’s income function.
Council tax policy advice and guidance.
- Collaborated closely with finance department on budgeting and forecasting tasks.
- Preparation and presentation of appropriate committee reports.
Education
Professional Development Award - Debt Recovery - Paralegal - Debt Recovery
Scottish Qualification Authority
Online 02/2014 - 07/2014
HNC in Business Studies - Business Studie
Thurso College
Thurso, Highland 05/1984 - 12/1985
Skills
- Mature approach to work
- Customer Care understanding
- Debt recovery techniques
- Account monitoring
- Spreadsheet development
- Project management experience
- Report-writing
- Interpersonal communication
- conflict resolution
Affiliations
- Reading,
- Music
- Theatre
- Sport, active road cyclist
Certification
Personal licence holder
Timeline
Front of house team member
The Clachnaharry Inn
04.2019 - 09.2023
Revenues Manager
The Highland Council
07.2016 - 10.2022
Professional Development Award - Debt Recovery - Paralegal - Debt Recovery
Scottish Qualification Authority
02/2014 - 07/2014
HNC in Business Studies - Business Studie
Thurso College
05/1984 - 12/1985
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