Brian Mc Elroy
Newry,Northern Ireland
Summary
- Mortgage and Commercial Broker focused on customer service, efficiency and achievement.
- Goal- orientated as demonstrated by my decision to change career, and become a qualified Mortgage Advisor obtaining a level 3 with merit pass Certificate in Mortgage Advice and Practice.
- Certificate in Equity Release.
- R05 Certificate
- Willing to work flexible hours
- Reliable and strong willed.
- Extensive experience in face to face customer communications.
- Good listener and willingness to take direction from senior members of staff.
Overview
35
35
years of professional experience
Work history
Commercial Broker
Ashwood Commercial Finance
Belfast, Down
2025.08 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Implemented new strategies for business development and expansion.
- Drove new business development initiatives expanding client base.
Mortgage and protection adviser
Mortgage Group NI Ltd
Belfast, Down
2025.01 - Current
- Delivered exceptional service for positive client testimonials.
- Conducted detailed financial assessments, ensuring accurate loan recommendations.
- Demonstrated excellent problem-solving skills to overcome complex cases.
- Handled sensitive information discretely, maintaining high levels of confidentiality.
- Increased client base with effective networking techniques.
- Maintained strong professional relationships for repeat business.
- Analysed financial statements to identify client viability and risk.
- Met with applicants to collect information about personal histories, current loans and income.
- Built positive relationships with lenders to achieve optimal client deals.
Protection Specialist- Remote
Purplebricks Mortgages
Colchester
2023.11 - 2024.12
- Client(s) referred via mortgage only advisors - explained the different types of insurance products available.
- Verified medical details and BMI, smoker nicotine usage before assessing which insurer was the most suitable for the client(s).
- Explained the different outcomes possible from the application and what that would mean to them.
- Answered any questions or concerns they may have in relation to any of the products.
- Encourage engagement from the client(s) via teams meetings to ensure that they understood the impact of having the policies or the possible scenario of what could happen without the policies.
Mortgage & Protection Adviser
Spectrum Mortgages and Protection Ltd
Moira, Armagh
2022.01 - 2023.11
- Assessed clients' financial situations, preparing readiness for mortgage application through - Credit Report, Affordability, Check Document for fraud or money laundering.
- Trained and mentored junior brokers to consistently achieve level of professionalism while ensuring that any customer received the most suitable product for them.
- Utilised budget planning and current knowledge of Twenty 7 tec sourcing to seek affordable, cost-effective mortgage options tailored to client needs.
- Explained all aspects of loan, including payment terms and conditions, offering one-on-one appointments for clients with complex loan needs to ensure comprehension.
- Adhered to all compliance guidelines for retail mortgage lending.
- Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
Mortgage and Protection Advisor
Employed with Bowden Protection Ltd
Belfast, Antrim
2020.11 - 2021.12
- Generate a fact find for clients, to establish a fuller comprehension of the client(s) position to enable me to best provide for the client immediate and future needs.
- Liaise with the client and build rapport and empathy to fully ensure that as many hard and soft facts were obtained.
- Used the fact find to produce a product or products that were suitable of their needs and demands
- Advised client when they were not yet in a position to achieve what they wished to do.
- Established the best course of action for the client(s) to achieve their wishes by changing budgetary habits or getting their credit file amended.
- Establish a time frame for future and ongoing development of client relationship building.
- Developing a partnership with colleagues that would look after other needs and objectives shown from the fact find.
- Performed initial client assessment and analysis to begin research process.
Mortgage and Protection Advisor
Self Employed with Precise Protect
Bangor, Down
2019.08 - 2020.11
- Generate a fact find for clients to establish a fuller comprehension of the client(s) position to enable me to best provide for the client immediate and future needs.
- Liaise with the client and build rapport and empathy to fully ensure that as many hard and soft facts were obtained.
- Used the fact find to produce a product or products that were suitable of their needs and demands
- Advised client when they were not yet in a position to achieve what they wished to do.
- Established the best course of action for the client(s) to achieve their wishes by changing budgetary habits or getting their credit file amended.
- Establish a time frame for future and ongoing development of client relationship building.
- Developing a partnership with colleagues that would look after other needs and objectives shown from the fact find.
- Performed initial client assessment and analysis to begin research process.
Mortgage and Protection Advisor
Self Employed with AFH Home and Protect Ltd
Birmingham, west Midlands
2018.08 - 2019.08
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Liaise with the client to build rapport and trust using both soft and hard facts to ensure the correct outcome for the client.
- Advised client how to get themselves financially in a better position so that they could achieve their goals.
- Self Generated leads from previous contacts and establish a trust factor in a new career.
Telephony Customer Service Advisor
RBS / Ulster Bank
Danesfort, Belfast BT9 5UB
2017.01 - 2018.08
- Trained in the use of all systems needed to provide customers with an efficient service on a day to day basis
- Used knowledge gained through my online studies for CeMAP with the London Institute of Banking and Finance to answer general queries in relation to mortgages.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Served as the main liaison between customers, management and sales team.
- Directed calls to appropriate individuals and departments..
- Asked open-ended questions to assess customer needs.
- Ensured that the Customer was Treated Fairly.
- Complied with all legal requirements whilst fulfilling the customers needs and managing their expectations.
Manager
Mc Elroy Bros
Margaret Street, Newry, Co. Down
1991.06 - 2017.03
- Greeted customers and ascertained customers' needs.
- Developed positive customer relationships through friendly greetings and excellent service.
- Extensive experience in visual product merchandising.
- Ascertain customer satisfaction and redressed any issues either in person, by telephone or by email.
- Managed all documentation related to day to day business.
- Maintained all statutory government trading documentation. (End of year accounts, PAYE, Vat, Pension contributions).
- Demonstrated and articulated use and care of produce.
- Tailored produce to meet each customers specific demands.
- Experienced the privilege of sustaining long term customer loyalty across a diverse range of customer base.
Education
R05 Protection Cert - Financial Protection
City and Guilds
Belfast2019
Certificate of Equity Release - Certificate of Equity Release
London Institute Of Banking and Finance
Online Studies2018
Certificate in Mortgage Advice and Practice - Assessment of Mortgage Advice Knowledge
London Institute of Banking and Finance
London - Online2017
A - Levels -
Abbey Grammar School
Newry1984
O - Levels -
Abbey Grammar School
Newry1982
Skills
- Goal-driven / Target Orientated
- Self-sufficient
- Positive attitude
- Cheerful demeanour
- People-orientated
- Flexible
- Team player
- Excellent work ethic
- Fast Learner
- Self taught (online CeMAP & CeRER studies)
- Proficient computer skills
- Good organisation skills
- Clean driving Licence
- Ambitious
- Willingness to try new skills
- Business acumen
Personal Achievements
Lions International Member (1994 - 2005)
Newry Lions President (2001 -2002)
Zone Chairman Lions International (2002 - 2003)
New Club District Development Officer Lions International (2003 - 2005)
President of Northern Ireland Master Butcher Association (2012 - 2017)
Landlord to several unencumbered freehold commercial properties (ongoing)
Presiding Officer in several elections (1995 -2001)
Hobbies
Food - entertaining family and friends.
DIY - Renovating period properties.
Finance - Avid interest in stock market and share movements / ongoing study to enable me to help clients.
Outdoors - walking and cycling
Timeline
Commercial Broker
Ashwood Commercial Finance
2025.08 - Current
Mortgage and protection adviser
Mortgage Group NI Ltd
2025.01 - Current
Protection Specialist- Remote
Purplebricks Mortgages
2023.11 - 2024.12
Mortgage & Protection Adviser
Spectrum Mortgages and Protection Ltd
2022.01 - 2023.11
Mortgage and Protection Advisor
Employed with Bowden Protection Ltd
2020.11 - 2021.12
Mortgage and Protection Advisor
Self Employed with Precise Protect
2019.08 - 2020.11
Mortgage and Protection Advisor
Self Employed with AFH Home and Protect Ltd
2018.08 - 2019.08
Telephony Customer Service Advisor
RBS / Ulster Bank
2017.01 - 2018.08
Manager
Mc Elroy Bros
1991.06 - 2017.03
Certificate in Mortgage Advice and Practice - Assessment of Mortgage Advice Knowledge
London Institute of Banking and Finance
R05 Protection Cert - Financial Protection
City and Guilds
Certificate of Equity Release - Certificate of Equity Release
London Institute Of Banking and Finance
A - Levels -
Abbey Grammar School
O - Levels -
Abbey Grammar School