Brian Masube
Poole,UK
Summary
Dynamic professional with expertise experience in hospitality industry , customer interaction, staff management, and persuasive negotiation. Demonstrates proficiency in sales analysis and marketing strategies, contributing to effective budget planning report generation , and driven to raise the bar for all aspects of guest relations . Skilled in task prioritisation, aiming to leverage these competencies towards strategic career advancement within the industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Assistant manager
Flamingo cafes
Poole, Poole
02.2025 - Current
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
Assistant manager
The Tandy
Sandbanks, UK
09.2024 - 01.2025
- Implemented promotional strategies for increased footfall during holiday seasons.
- Monitored sales performance regularly adjusting strategies as required.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Assistant manager/Host
St Tropes lounge
Poole, UK
01.2023 - 07.2024
- Handled customer complaints effectively, restoring trust in our brand.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Increased staff productivity by providing comprehensive training programmes and incentives
Assistant Maitre de
Norwegian Cruise Line
New York , United States , United States
02.2019 - 01.2021
- Increased customer satisfaction by delivering prompt, courteous service.
- Coordinated large party reservations to accommodate high-volume business periods.
- Managed staff rota to ensure adequate coverage during peak hours.
Education
Bachelor Degree in B.COM Hospitality Management - Hospitality Mangement
Stenden University South Africa
Port Alfred 01.2013 - 03.2016
Higher National Diploma - Travel and Tourism
International Hotel and Travel Instiute
Kenya 01.2008 - 02.2010
Skills
- Customer interaction
- Staff management
- Persuasive negotiation
- Sales analysis
- Marketing strategies
- Report generation
- Budget planning
- Task prioritization
Timeline
Assistant manager
Flamingo cafes
02.2025 - Current
Assistant manager
The Tandy
09.2024 - 01.2025
Assistant manager/Host
St Tropes lounge
01.2023 - 07.2024
Assistant Maitre de
Norwegian Cruise Line
02.2019 - 01.2021
Bachelor Degree in B.COM Hospitality Management - Hospitality Mangement
Stenden University South Africa
01.2013 - 03.2016
Higher National Diploma - Travel and Tourism
International Hotel and Travel Instiute
01.2008 - 02.2010