Brian Higham

Work History

Alpine Vending

Wirral, Merseyside

03.2019 - Current

Installed and serviced vending machines customer sites across the North West.
Maximised performance of equipment by performing preventative maintenance and promptly correcting malfunctions.
Successfully repaired systems through accurate troubleshooting and replacement of defective parts.
Created a safe working environment, following health and safety procedure to minimise potential hazard.
Read and interpreted wiring diagrams to install systems to task specifications.
Provided outstanding customer service.
Facilitated positive installation outcomes by evaluating site and locating optimal access for installations.
Set-up computer software and equipment to meet client specifications.
Evaluated existing systems to verify repair or replacement needs.
Maintained clean, tidy working environments for best possible safety practices and optimised staff wellbeing.
Managed repairs and maintenance to provide optimised functionality.

Provident Home Credit

Wirral, Merseyside

04.2016 - 03.2019

Generated leads to bring in new client revenue and improve bottom-line profitability.
Coached team to build client relationships and exceed sales targets.
Contacted and converted potential customers via telephone, email and in-person enquiries.
Opened new accounts to augment existing customer base to meet growth targets.

Dee Bank Ltd

Liverpool, Merseyside

01.2008 - 04.2016

Composed and submitted monthly and quarterly progress reports to internal and external stakeholders to gauge growth and development.
Prepared monthly reports, account reconciliations and financial statements.
Concurred with team members to produce marketing techniques and achieve targeted KPIs.
Provided demonstrations of features, benefits and value of products and services.
Collaborated with various departments to manage client needs and improve overall satisfaction.
Resolved complaints and minimised concerns by providing incentives.
Reminded clients regarding renewals to avoid delays and penalties.
Corresponded with clients to provide information, value and benefits of product and services.
Developed professional relationships with clients to build trust, respect and reliability.
Pursued leads referred through cold calling to upscale sales cycle.
Registered customer information on database to maintain accurate records.

Eldapoint Ltd

Liverpool, Merseyside

02.2004 - 01.2008

Located and retrieved requested products on shop floor and in storage areas.
Trained warehouse staff to maintain stock inventory.
Maintained neat and clean store areas in line with health and safety policies.
Tracked stock availability levels to drive sales and team performance.
Investigated missing items, discrepancies and losses.
Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
Scheduled delivery and logistical operations to minimise risk of delays.
Tweaked loading and unloading procedures in collaboration with warehouse staff to maximise efficiency.
Employed manual handling procedures to carry out safe stock counts.
Minimised reporting errors when working in fast-paced environment with high volume of inventory.
Oversaw physical organisation of storage facilities to maximise capacity while keeping areas neat and orderly.

Joloda International

Liverpool, Merseyside

02.1995 - 09.2004

Contacted suppliers to resolve price, quality and delivery issues.
Built and managed supplier contact and maintained lasting relationships.
Mentored and motivated new recruits to maintain high-quality standards and excellent productivity levels.
Prepared and raised purchase orders for new merchandise before stock-out.
Negotiated contracts and improved prices and terms with suppliers to make business savings.
Collaborated with team to support and implement agreed sourcing strategies to meet business needs.
Instigated and conducted supplier meetings to support operational objectives.
Followed market trends, competitor strategies and market suppliers for negotiating favourable contracts.
Conducted in-depth research for new merchandise and suppliers.
Contributed to annual budget-building for streamlining purchase processes and increasing generated revenue.
Adhered to safety, health and environmental policies and procedures to safeguard staff and clients' well-being.
Complied with company guidelines, purchasing policies and procedures during supplier negotiations and contract award process.
Liaised between suppliers and procurement department for accomplishing purchases and new contracts.
Compiled detailed reports and made recommendations for cost reduction strategies.
Promoted positive team attitude and encouraged communication within team and customers.