Financial services results-oriented professional with experience in analysis, client relations, sales, credit, investments, A.I. software and tools, administration and training.
Overview
26
26
years of professional experience
Work History
Business Sales Officer, Merchant Services, Retail Sales
RJ/RBC/ALLSTATE/AMEX/SCOTIABANK/BMO
01.1999 - 12.2024
Developed strong relationships with existing customers and merchants through proactive follow-up and personalized services, enhancing retention and loyalty.
Achieved top quartile results in lending campaigns and for the renewal of credit products. Exceeded sales targets by focusing on the client's needs and goals, analyzed product benefits to overcome and resolve client objections and identified cross-sell opportunities to expand business relationships.
Created training documents, statistical reports, data analysis and verified employee adjustments.
Trained employees to properly complete and review mortgage documentation and to understand the procedures to establish and administer mortgages.
Administered, reviewed and processed mortgage documentation for over 200 mortgages and communicated with clients, branch personnel, solicitors, a brokerage firm and a trustee.
Established vehicle and property insurance solutions tailored to clients' needs and goals.
Collaborated with underwriters to ensure accurate insurance policy modifications.
A.I. projects for business plans, sales letters, video creations, content creation, research topics
Established merchant accounts and assisted business owners with managing accounts.
Peer-coached employees on the computerized maintenance of client accounts, and presented product benefit descriptions, computer software applications, and their applications.
Secured A marks in insurance, credit, and investment and A.I. courses.
Education
Microsoft 365 Copilot -
Vanderbilt University
10-2024
Certified A.I. Specialist -
The A.I. Learning Company
09-2024
Prompt Engineering Specialization -
Vanderbilt University
02-2024
O.T.L. - Licenses for Ontario, Alberta, Nova Scotia
Provincial Insurance Regulators
01-2023
B.A. - Administrative Studies
University Of Western Ontario
Skills
Sales, cross-sales, objection handling
Interpersonal and written communication
Dependability (05 sick days in 5 years)
Problem investigations, analytical skills
AI prompts, content, images, presentations
Priority task management, teamwork
Market research, competitor analysis
Sales analytics, data analysis
Content development, report writing
Training, continuous learning
Software skills (Zendesk, Microsoft CoPilot)
AI tools (presentations, videos, prompts)
AI Projects
Created documents for a business plan, a joint venture agreement, marketing plans, rental agreements, a sales letter, chapters of a book, standard operating procedures.
CREATE method of prompt engineering used for product development, sales copy, branding, content creation, a book outline, social media content.
Data analysis, charts and graphs, video creation and editing, slide presentations, research topics that outlines the source content.
Career Achievements
Achieved top quartile results for revenue generation in lending campaigns and for the renewal of credit products. Renewed mortgages and established mortgages, business and personal lines of credit, consolidation loans and other forms of credit. Completed numerous credit courses with high academic marks.
Researched and resolved a multitude of corporate and client account inquiries. Analyzed pertinent product benefits to overcome client objections and identified cross-sell opportunities to expand business relationships.
Trained employees to properly complete and review mortgage documentation and to understand the procedures to establish and administer mortgages. Prepared, reviewed and processed mortgage documentation for numerous mortgages and communicated with clients, branch personnel, solicitors, a brokerage firm and a trustee.
Analyzed numerous investment and credit courses and literature and obtained high academic marks. Increased knowledge of investment and credit products to become a good resource to team members.
Completed A.I. projects for image and content generation, prompt engineering, data analysis and document creation and review. Reviewed A.I. tools for research, presentations, marketing, voice cloning, avatars, business and marketing plans and charts and graphs.
Presented product descriptions, benefits and sales techniques to investment sales employees. Contributed ideas for sales campaigns and performance review enhancements as a member of the Investment Sales Incentive Committee.
President and Vice-President Education of a successful Scotiabank Toastmasters Club. Participated in two Scotiabank committees, the Rewards and Recognition Committee and The Cross-Functional Rewards Committee.
Developed a foreign content letter that significantly reduced excess foreign content for self-directed discount trading accounts. Established new methods to inform clients of appropriate investment alternatives.
Timeline
Business Sales Officer, Merchant Services, Retail Sales
RJ/RBC/ALLSTATE/AMEX/SCOTIABANK/BMO
01.1999 - 12.2024
Microsoft 365 Copilot -
Vanderbilt University
Certified A.I. Specialist -
The A.I. Learning Company
Prompt Engineering Specialization -
Vanderbilt University
O.T.L. - Licenses for Ontario, Alberta, Nova Scotia
Regional Senior Audit Manager at Scotiabank de Costa Rica y Scotiabank PanamáRegional Senior Audit Manager at Scotiabank de Costa Rica y Scotiabank Panamá