Brian Boyle
Airdrie
Summary
Detail-oriented professional with expertise in customer service, cash handling, and data entry. Proficient in Microsoft Outlook and Word applications, with a strong foundation in pharmacy operations and inventory management. Skilled in laboratory techniques including chromatography, mass spectrometry, and HPLC operation. Committed to maintaining high hygiene standards and laboratory ethics while pursuing opportunities to leverage analytical skills in a dynamic environment.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Bartender
Cue Here Ltd
Airdrie
05.2021 - 04.2026
- I left the pharmacy due to personal circumstances and took a job closer to home. Over the short time I cemented myself as a industrious worker and full fledged member of the close team.
- Developed rapport with regular patrons fostering a loyal customer base.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Pharmacy Counter Assistant
Young and Mair Pharmacy
Glasgow
04.2019 - 05.2021
- I started in the pharmacy after being asked to take on a Saturday position while working in a GP surgery.
- Assisted in maintaining records of dispensed medications for reference purposes.
- Managed cash transactions at the counter efficiently, reducing waiting times for customers.
- Provided customers with over-the-counter advice for minor ailments and health issues.
Admin Assistant
Eglinton Medical Centre
Glasgow
08.2017 - 02.2019
- I worked in the practice for just over a year after being initially asked to come in and help with back of the house admin work and was then asked to carry on after the temporary placement finished.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
Customer Service Assistant
Day-Today Burnfoot Stores
Airdrie
11.2015 - 06.2017
- Responsibilities
- - serve customers
- - put out fresh stock
- - tidying/ cleaning of the shop
- Accomplishments
- Keeping a high standard of customer care and hygiene.
- Skills Used
- - customer service skills
- - listening skills
- - problem solving skills
Crew member McDonalds
McDonald's
Coatbridge
05.2014 - 08.2015
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Executed daily operation procedures ensuring adherence to company's policies.
- Offered menu recommendations based on customer preferences improving their dining experience.
Sales Assistant
J.R Fine Foods
Glasgow
06.2009 - 08.2012
- I worked at the company for four summers. It is a van sales business which meant I was travelling and dealing with customers everyday.
- Built strong relationships with regular customers for repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
Diploma of Higher Education - Chemistry
University of Strathclyde
Glasgow 09.2022 - 06.2025
HNC - Applied Science
New College Lanarkshire
Coatbridge 08.2017 - 05.2018
A-Level or equivalent - undefined
Airdrie Academy
Airdrie 08.2009 - 06.2015
Skills
- Customer service and support
- Cash handling expertise
- Data entry proficiency
- Microsoft Outlook skills
- Microsoft Word applications
- Pharmacy operations knowledge
- Inventory management
- Hygiene standards adherence
- Glassware cleaning
- Laboratory ethics
- Chromatography techniques
- Mass spectrometry knowledge
- Spectroscopy techniques
- HPLC operation
- Analytical
Certification
- SFA coaching badge
- May 2015 to March 2022
- During my time at high school I was lucky enough to be put on a SFA coaching course to achieve my first certification. After attending the courses I received the award and then went on to attain the next level of coaching qualification a few years later. This qualification is due to run out in 2022 if I do not redo the course.
- Sports Science qualification
- February 2016 to Present
- I was able to complete a 4 day course at Sterling University on sports science. This allows me to make fully kitted out gym regiments coupled with dieting advice that is tailored to an individual customer's needs and goals in order to help them with their exercise regimes.
Awards
Saltire Award, June 2014, I have completed and attained various Saltire Awards for volunteering in parts of the community such as at care homes and coaching community ran youth football teams. To date my largest award milestone was 500 hours and this was attained in June of 2014
References
References available upon request.
Additional information
Donna Rodgers, Telephone: 0141 531 8150, 9 Auchinlea Road, G34 9HQ, Lochend Surgery, Easterhouse Health Centre
Timeline
Diploma of Higher Education - Chemistry
University of Strathclyde
09.2022 - 06.2025
Bartender
Cue Here Ltd
05.2021 - 04.2026
Pharmacy Counter Assistant
Young and Mair Pharmacy
04.2019 - 05.2021
HNC - Applied Science
New College Lanarkshire
08.2017 - 05.2018
Admin Assistant
Eglinton Medical Centre
08.2017 - 02.2019
Customer Service Assistant
Day-Today Burnfoot Stores
11.2015 - 06.2017
Crew member McDonalds
McDonald's
05.2014 - 08.2015
A-Level or equivalent - undefined
Airdrie Academy
08.2009 - 06.2015
Sales Assistant
J.R Fine Foods
06.2009 - 08.2012