Summary
Overview
Work History
Education
Skills
Certification
Ongoing Certifications
Work Availability
Timeline
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Brian Akum-Yong

Brian Akum-Yong

Cambridge

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician or Support position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Indelibly Cambridge
03.2022 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

IT Consultant

Akaal Skills Development Academy
01.2021 - 01.2022
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Created service level agreement for IT operational functions and help desk operations.
  • Met architecture compatibility and guidelines through effective troubleshooting.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Implemented Google-based SEO and ad campaigns to meet budget specifications.
  • Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
  • Monitored and optimized advertising campaigns using Google, Facebook and Bing.

Education

Masters In Science - Cyber Security

Anglia Ruskin University
Cambridge United Kingdom
09.2022

Bachelor Of Science - Computer Applications

Tilak Maharashtra Vidyapeeth
India
05.2018

Skills

  • Programming Languages
  • SQL database management
  • MS Office
  • Cloud computing
  • Networking
  • Linux
  • Computer Security
  • Digital Marketing
  • Adobe Suite
  • Logo and Poster Design
  • Photography
  • Software UI design
  • Software troubleshooting
  • Hardware troubleshooting
  • Penetration testing and Reporting
  • Persuasive Selling
  • Researching
  • Upselling Strategies
  • Customer Service
  • POS System Operations
  • Adaptable and Flexible

Certification

  • Introduction to Cyber Security & Cyber Security Essentials , Cisco - 2020
  • Packet Tracer Training- Cisco - 2020
  • MYSQL for data analysis and business intelligence Udemy - 2021

Ongoing Certifications

Personal Training Level 2,3,4

COMPTIA A+

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Associate

Indelibly Cambridge
03.2022 - Current

IT Consultant

Akaal Skills Development Academy
01.2021 - 01.2022

Masters In Science - Cyber Security

Anglia Ruskin University

Bachelor Of Science - Computer Applications

Tilak Maharashtra Vidyapeeth

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Brian Akum-Yong