Brett Anthony Whittingham
Wigan,Greater Manchester
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Director
Avora Payroll Limited
London, Greater London
07.2021 - 04.2023
- Created clear company mission and vision statements, improving staff focus and motivation.
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Defined scope for wide range of projects.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Developed strategic partnerships to expand client base.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Implemented company policies and legal guidelines.
- Managed business operations, financial performance and investments of company.
- Evaluated challenging developments and provided solutions for company.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
Business Development Manager
Hovis Ltd
Manchester, Greater Manchester
02.2020 - 07.2021
- Coached team to build client relationships and exceed sales targets.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Influenced key decision-making and established trust with stakeholders.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Attended prominent industry trade shows, exhibitions and events across UK.
- Closed complex, lucrative deals with new customers.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Consistently exceeded revenue targets through new account penetration and development.
- Drew on understanding of key markets to push development of business strategies.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
Business Development Consultant
Nord France Invest
Manchester, Greater Manchester
10.2018 - 01.2020
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Identified prospect needs and offered appropriate products and services.
- Secured high-value contracts with key industry clients.
- Oversaw diverse account portfolios, providing exceptional client care to maintain brand loyalty.
- Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.
- Established new customer accounts through dedicated cold calling and exceptional service.
- Represented company and generated leads at conferences and trade shows.
- Expanded pipeline by tailoring approach to client budgets and schedules.
- Provided clear, accurate pricing information to customers regarding specific products.
- Drew on understanding of key markets to push development of business strategies.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Commercial Manager
NatWest Group
Manchester, Greater Manchester
01.2016 - 08.2018
- Resolved customer issues, disputes and claims during pre- and post-contract phases.
- Supported risk management and mitigation at operational, commercial and technical levels.
- Identified business growth areas, analysing market and resource data.
- Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
- Sourced services and resources needed, negotiating costs with external stakeholders to ensure project completion.
- Monitored plans to meet deadlines, budget and quality standards.
- Established sales targets and developed and implemented plans to meet them.
- Performed data analysis, segmentation and predictive modelling, driving customer retention and sales renewal.
- Reported on and executed risk management, identifying, monitoring and valuing risks.
- Devised clear strategy on customer engagement, operational delivery and commercial excellence.
- Collaborated with internal and external stakeholders, communicating and meeting contract requirements.
- Leveraged data across company using various tools to deliver campaign performance and retention data.
Business Relationship Manager
NatWest Group
Manchester, Greater Manchester
01.2014 - 01.2016
- Applied regulatory expertise to develop compliant policies and processes.
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Achieved set KPIs with help from team leader and managers.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Researched competitors sales activities and reported findings to manager.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Kept records of all contact with clients using CRM system.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Educated customers about company products, services and special offers.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
Assistant Operations Manager
NatWest Group
Manchester, Greater Manchester
04.2010 - 01.2014
- Investigated and documented operational incidents and quality variance.
- Facilitated strategic decision-making by producing detailed, accurate business forecasts.
- Developed work rules and guidelines for company employees.
- Drew up organisational reports for top management to evaluate.
- Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
- Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Assisted with smooth movement of goods and services from company to customers.
- Facilitated communication between staff, upper management and operations manager in person and through various other mediums.
- Enabled team growth, assisting with recruitment process from start to finish.
Graduate Intern
NatWest Group
Manchester, Greater Manchester
11.2006 - 04.2010
- Developed new ideas for size, shape and colour of packaging based on desired specifications.
- Collaborated with management and HR to resolve worker problems, complaints and grievances.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Managed subordinates to maximise individual performance and contribution.
- Monitored packaging activities to meet requirements of packing procedures and standards.
- Applied measures concerning security and safety to keep working environment safe.
- Implemented strategic processes to minimise production waste, reducing department losses.
- Evaluated production, quality or packaging of goods in detail to verify compliance with quality standards.
- Read and analysed charts, product quality specifications and other records to determine production requirements.
- Demonstrated equipment operations and work and safety procedures to new employees.
- Prepared documentation for existing and upcoming products or services, describing functionality and composition in non-technical language.
- Built lasting and meaningful relationships with suppliers and service providers to establish mutually profitable collaborations.
- Maintained relationships with customers by providing friendly advice and support.
- Identified and implemented process improvements to enhance production results and quality.
- Inspected materials, products or equipment to detect defects or malfunctions.
- Conferred with other department managers to coordinate operations.
- Implemented latest developments in domestic and international packaging standards and procedures.
- Interpreted quality specifications, company policies and work procedures for employees to implement.
- Finalised all formal documents representing financial transactions of specific projects.
- Complied with legal regulations governing packaging production for varied industries.
Education
Master of Science - Business Management
The University of Manchester
Manchester 09.2016 - 05.2017
Bachelor of Science - Business Management with Industrial/Professional
The University of Manchester
Manchester 02.2013 - 05.2016
Bachelor of Business Administration - Business Managment
The University of Manchester
Manchester 09.2003 - 04.2006
A-Levels - IT
Bury College
Bury 2000 - 2003
A-Levels - Math
Bury College
Bury 2000 - 2003
A-Levels - History
Bury College
Bury 2000 - 2003
GCSEs - 9 GCSE including English, Math's and Science
St Monica's RC High School
Manchester 1995 - 2000
Skills
- Business development
- Strategies and goals
- Process improvement strategies
- Communication improvements
- Manufacturing expertise
- Relationship building
- Cost reduction and containment
- Policies and procedures implementation
- Quality compliance procedures
- Advertising
- Relationship building
- Contract management
- Change management
- Multidisciplinary collaboration
Languages
English
Native
Timeline
Director
Avora Payroll Limited
07.2021 - 04.2023
Business Development Manager
Hovis Ltd
02.2020 - 07.2021
Business Development Consultant
Nord France Invest
10.2018 - 01.2020
Master of Science - Business Management
The University of Manchester
09.2016 - 05.2017
Commercial Manager
NatWest Group
01.2016 - 08.2018
Business Relationship Manager
NatWest Group
01.2014 - 01.2016
Bachelor of Science - Business Management with Industrial/Professional
The University of Manchester
02.2013 - 05.2016
Assistant Operations Manager
NatWest Group
04.2010 - 01.2014
Graduate Intern
NatWest Group
11.2006 - 04.2010
Bachelor of Business Administration - Business Managment
The University of Manchester
09.2003 - 04.2006
A-Levels - IT
Bury College
2000 - 2003
A-Levels - Math
Bury College
2000 - 2003
A-Levels - History
Bury College
2000 - 2003
GCSEs - 9 GCSE including English, Math's and Science
St Monica's RC High School
1995 - 2000
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