Brett Sinclair
Essex
Summary
Aspiring business and marketing professional due to begin a BA (Hons) Business Management and Marketing degree with The Open University in February 2026. Experienced in fast-paced, customer-focused commercial environments, with strong communication, leadership, and organisational skills. Brings a creative skill set in photography, graphic design, and illustration, with a strong interest in using creativity to support brand growth, customer engagement, and business performance. Seeking an entry-level role with clear development and progression opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Auditor/Front Desk
The Ritz London
London
2023.02 - Current
- Managed Front desk operations during overnight shifts, maintaining brand standards and delivering high quality customer experience.
- Identified and corrected discrepancies in billing and reservations, helping prevent revenue loss and supporting accurate financial reporting,
- Handled guest enquires via telephone, email, and in person, demonstrating strong communication and problem solving skills.
- Used upselling techniques to maximise room revenue and enhance guest satisfaction.
- Maintained detailed records and reports using Microsoft Excel and internal systems,
- Took responsibility during understaffed shifts, supporting colleagues and demonstrating leadership and accountability.
- Anticipated guest needs and resolved issues efficiently, contributing to customer loyalty and brand reputation.
Education
BA Honours - Business Management and Marketing
The Open University
Harlow 2026.02 -
Skills
- Brand Awareness & Customer Experience
- Creative Content Creation (Photography, Graphic Design & Illustration)
- Leadership & Team Support
- Commercial Awareness & Upselling
- Communication
- Data Entry & Reporting (Microsoft Excel)
- Problem Solving Under Pressure
Websites
Certification
National Citizenship Service
Successfully completed a 4-week program focused on personal development and community impact. Collaborated in teams to design and deliver social and charitable projects, developing leadership, teamwork, project management, and problem solving skills.
Creative Projects & Freelance Work
- Created photography, graphic design and illustration work focused on visual storytelling, brand identity, and audience engagement.
- Developed creative content suitable for digital platform, marketing campaigns and promotional use.
- Demonstrated an understanding of how visual design supports business objectives, brand positioning and customer perception,
- Managed creative projects independently, from concept development through to final delivery.
- Please see my portfolio at sinccreativ.com
Timeline
BA Honours - Business Management and Marketing
The Open University
2026.02 -
Auditor/Front Desk
The Ritz London
2023.02 - Current