Brett Sharp
Dumfries
Summary
I am honest, reliable and hardworking. I can approach any task that I am required to do. I work well on my own initiative and as part of a team, I am a good communicator and apply both skills to my work. I can follow instructions and when I encounter a problem, I am capable of finding effective solutions.
Hardworking Leisure Attendant with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities.
Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Experienced Leisure Attendant with over 5 years in the Ice Sports industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Refuse & Recycling Operative
Waste Disposal Services
Dumfries, DGY
12.2022 - Current
- Assist the Senior Refuse Recycling Operative/Driver with the collection of refuse, recyclables, and special uplifts for disposal
- Ensuring collection and disposal of waste in a safe and efficient manner and adhering to Health & Safety and Safe Working Procedures
- Assisting a driver on their daily route in and around the Dumfries area
- Adhering with health and safety regulations
- Dealing with members of the public.
- Collated recyclable goods and organised according to processing categories.
- Educated and informed public about recycling regulations.
- Discarded items unsuitable for recycling into regular refuse-handling streams.
- Advised customers on current recycling processes to minimise waste sorting errors.
- Helped customers with categorising waste and processing in correct site locations.
- Followed health and safety protocols for material handling, safe lifting and transport protocols.
- Followed recycling collection schedules and met recycling targets.
Leisure Attendant
Dumfries Ice bowl
Dumfries, DGY
10.2018 - 12.2022
- Working on the reception, handing out skates, meeting with customers
- Delivering coaching on how to stand securely on the ice
- Giving advice as and when required to inexperienced skaters
- I was painting and laying the ice on the curling rink
- Cleaning the toilets and floors
- Ensuring the facility is customer ready
- Cleaning the curling lounge and the meeting rooms
- Ensuring all COVID procedures are in place and being used.
- Recognised risks and acted appropriately to mitigate them, upholding customer safety.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Monitored crowd to proactively identify problems and keep groups under control.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
Apprentice Grounds Worker
Roadbridge Civil Engineering and Construction
Dumfries, DGY
03.2017 - 08.2017
- Duties included building fences to secure construction areas
- Traffic control
- Digging ditches and laying the pipeline
- Working in rural areas in all weather.
- Applied theoretical knowledge acquired during coursework to real-world work scenarios.
- Supported team in troubleshooting and resolving technical issues.
- Finished on-the-job training within set deadlines.
- Reported safety breaches to construction site foreman.
- Supported daily operations to improve outcomes.
Job Experience - Joiner
Derek Jardine (Building & Joinery Contractor)
Dumfries, DGY
02.2016 - 08.2016
- All aspects of building and joinery work
- Jobs consisted of: Making and fitting window frames
- Fitting private bathrooms
- Roofing work.
- Performed best practices to comply with local building codes and health and safety regulations.
- Adhered to safety regulations for consistent compliance with UK requirements.
- Fitted windows, door frames and external building fixtures.
- Measured, cut and shaped wood to meet project requirements.
Till Operator
Morrison's
Dumfries, DGY
07.2015 - 09.2015
- I had a 12-hour contract (a week) with Morrison's during the summer of 2015
- My main tasks were: Till cashier
- Customer Services – dealing with customer queries
- Stocking shelves.
- Helped customers to pack away shopping for improved customer experience.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Advised alternative products to meet specific preferences or budgetary needs.
- Kept checkouts areas and general store clean and orderly.
- Scanned products quickly, memorising codes and prices for unmarked products.
School Work Programme
Dumfries Ice bowl
Dumfries, DGY
09.2013 - 12.2013
- As part of a school to work programme I worked two days a week at the Ice bowl over a fourteen-week period
- The tasked I undertook consisted of: Cleaning the toilets and floors
- Cleaning the curling lounge and the meeting rooms
- I was painting and laying the ice on the curling rink
- Working on the reception, handing out skates, meeting with customers
- Delivering coaching on how to stand securely on the ice
- Giving advice as and when required to inexperienced skaters.
- Supported team by demonstrating respect and willingness to help.
Education
Some College (No Degree) - Introduction to Motor Mechanics
Dumfries College
Dumfries 08.2014 - 12.2014
NVQ Level 1 - Bench Skills 1 Inc 1
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
NVQ Level 1 - Mathematics Acc 3
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
NVQ Level 1 - Computing Studies Std Grade
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
NVQ Level 1 - English Std Grade
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
NVQ Level 1 - Physical Education Std Grade
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
Some College (No Degree) - Science Std Grade
St Joseph's College
Dumfries & Galloway 08.2012 - 06.2013
Skills
- Excellent attention to detail
- Hard working
- Flexible and adaptable
- Practical and good with my hands
- Carried out day-to-day duties accurately and efficiently
Additional Information
In August 2013 I voluntarily participated in an alternative to mainstream education through Young Peoples Support Service. The programme run full time for fourteen weeks and focused on vocational studies linked to work experience. Vocational qualifications gained consisted of: Fire Safety, Community First Aid Certificate, CIEH Level 2 Food Safety award, Customer Care Award, PX2 Award, CIEH Health & Safety Award
Timeline
Refuse & Recycling Operative
Waste Disposal Services
12.2022 - Current
Leisure Attendant
Dumfries Ice bowl
10.2018 - 12.2022
Apprentice Grounds Worker
Roadbridge Civil Engineering and Construction
03.2017 - 08.2017
Job Experience - Joiner
Derek Jardine (Building & Joinery Contractor)
02.2016 - 08.2016
Till Operator
Morrison's
07.2015 - 09.2015
Some College (No Degree) - Introduction to Motor Mechanics
Dumfries College
08.2014 - 12.2014
School Work Programme
Dumfries Ice bowl
09.2013 - 12.2013
NVQ Level 1 - Bench Skills 1 Inc 1
St Joseph's College
08.2012 - 06.2013
NVQ Level 1 - Mathematics Acc 3
St Joseph's College
08.2012 - 06.2013
NVQ Level 1 - Computing Studies Std Grade
St Joseph's College
08.2012 - 06.2013
NVQ Level 1 - English Std Grade
St Joseph's College
08.2012 - 06.2013
NVQ Level 1 - Physical Education Std Grade
St Joseph's College
08.2012 - 06.2013
Some College (No Degree) - Science Std Grade
St Joseph's College
08.2012 - 06.2013
Custom
I enjoy participating in certain sports. My main sport is ice hockey and I attend the ice bowl three days a week and play for the Solway Sharks. In December 2013 I was asked to act as a goal judge in the Ice Hockey World Championships taking place at the ice bowl in Dumfries and again in December 2017.
I also do BMX biking and use this as my main means of transport. Occasionally I play football but am not overly competitive. I enjoy socialising with friends in the community and through social network sites.
Custom
I enjoy participating in certain sports. My main sport is ice hockey and I attend the ice bowl three days a week and play for the Solway Sharks. In December 2013 I was asked to act as a goal judge in the Ice Hockey World Championships taking place at the ice bowl in Dumfries and again in December 2017.
I also do BMX biking and use this as my main means of transport. Occasionally I play football but am not overly competitive. I enjoy socialising with friends in the community and through social network sites.
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