Brett Redmore
Little Stoke,Bristol
Summary
Experienced operations and incident management professional with over 10 years experience within a 24/7 emergency control room environment. Skilled in managing time critical situations, coordinating resources, and making risk based decisions to ensure safe and effective outcomes. Strong background in multi agency working, stakeholder communication, and maintaining performance under pressure. Experienced in identifying risks, escalating issues, and ensuring accurate documentation in line with governance and audit requirements. A proactive, organised and adaptable individual with a calm and structured approach to problem solving, seeking opportunities to further develop within operational, coordination, risk, planning, or project support roles.
Overview
14
14
years of professional experience
Work history
Dispatcher (Emergency Operations Centre)
South Western Ambulance Service NHS Foundation Trust
Bristol
2018.06 - 2026.03
- - Coordinate real time deployment of emergency resources across high demand operational environment, supporting management of hundreds of incidents per shift
- - Prioritise incidents based on clinical risk and operational urgency, ensuring safe and effective response in time critical situations
- - Performed oversight of live operational activity, identifying risks, delays and issues, and escalating appropriately to support decision making
- - Accurately record incident data, actions and decisions in line with governance, audit and compliance standards
- - Work collaboratively with internal teams and external emergency services to support coordinated multi agency responses in line with JESIP principles
- - Analyse operational information and system data to support performance monitoring and service delivery
- - Support delivery against national performance standards and response time targets
- - Contribute to post incident reviews and continuous improvement through accurate documentation and reflection
- - Regularly undertake acting up responsibilities, supporting shift oversight, workload coordination and team performance
Emergency Medical Dispatcher (999 Call Handler)
South Western Ambulance Service NHS Foundation Trust
Bristol
2014.06 - 2018.06
- - Handled high volumes of emergency calls, assessing patient condition and prioritising response using structured triage systems
- - Communicated effectively with distressed and vulnerable callers, maintaining professionalism and empathy in high pressure situations
- - Gathered and recorded accurate information to support safe and effective operational response
- - Worked closely with dispatch teams, clinicians and supervisors to ensure continuity of service during peak demand and major incidents
- - Maintained compliance with safeguarding, confidentiality and data protection requirements
Insurance Sales Advisor
Brightside Insurance
Bristol
2012.01 - 2014.06
- - Provided tailored insurance advice within a regulated environment, ensuring compliance with FCA requirements and company policies
- - Assessed customer needs and risk profiles to recommend appropriate products and solutions
- - Maintained accurate and auditable records of customer interactions and transactions
- - Communicated complex information clearly, ensuring customer understanding and informed decision making
- - Worked to performance targets while maintaining strong focus on customer outcomes
Education
BTEC National Diploma - IT
Filton College
BristolGNVQ - ICT
The Ridings High School
BristolGCSEs - English, Maths & Science
The Ridings High School
BristolSkills
- Incident Management & Coordination
- Risk Identification & Escalation
- Multi Agency Working (JESIP principles)
- Stakeholder Communication
- Operational Decision Making Under Pressure
- Performance Monitoring & Prioritisation
- Data Accuracy & Documentation
- Process Adherence & Governance Awareness
- Team Support & Leadership (Acting-Up Experience)
- Microsoft Office (Excel, Word, Outlook)
Additional information
- - Regular completion of Joint Emergency Services Interoperability Principles (JESIP) training
- - Experience working within a Category 1 responder organisation
- - Strong understanding of incident response, risk and operational pressures
- - Strong interest in operational risk, governance and project delivery
- - Active interest in financial markets, developing skills in risk management and decision making
References
References available upon request.
Timeline
Dispatcher (Emergency Operations Centre)
South Western Ambulance Service NHS Foundation Trust
2018.06 - 2026.03
Emergency Medical Dispatcher (999 Call Handler)
South Western Ambulance Service NHS Foundation Trust
2014.06 - 2018.06
Insurance Sales Advisor
Brightside Insurance
2012.01 - 2014.06
BTEC National Diploma - IT
Filton College
GNVQ - ICT
The Ridings High School
GCSEs - English, Maths & Science
The Ridings High School