Brett Collins

• I am currently the Hospitality and Events Manager at Rothley Park Golf Club
• It is a private members club which requires the highest standards of customer service
• On my appointment I was asked to increase footfall and use of the club to increase sales and use of the club facilities
• Historically the staff turnover was high, and the team were demoralised and lacked leadership
• This had clearly effected service to the members who rightly expect high quality provision and service as it’s the most expensive Golf Membership in Leicestershire
• Since my appointment I have introduced staff training and put in place procedures and structures that has given the staff some value and better focus
• As a result, the staff have been empowered and feel part of a team
• This has ensured their standard of service has been improved and our members have benefited and now use the clubhouse far more than they ever did
• I have increased the staffing at significant times which ensures we have resources available at the peak times and this has shown a significant increase in sales and therefore profit
• I have used my skills with social media and other software to provide better communication to members and I have introduced themed events, a consistent Carvery service and Quiz nights which have all been well attended and this has been introduced in the winter season when traditionally the club would have been closed
• I pride myself on my customer service and my experience of dealing with people from all walks of life is an asset that I feel I pass on to my team members from all my previous management roles
• Staff welfare ensures performance, and I am always keen to identify, empower and develop potential
• I am confident I have all the necessary skills to take on new challenges and I am keen to continue learning new skills
• Boosted team morale by fostering a positive work environment.
• Streamlined workflow processes for increased productivity levels.
• Handled guest complaints, resulting in improved customer relationships.
• Increased repeat business with exceptional customer service skills.
• Coordinated with vendors, resulting in successful event set-up.
• Collaborated with kitchen staff to ensure timely food delivery at events.
• Managed staff rosters for improved operational efficiency.
• Facilitated training sessions to enhance team performance.
• Handled financial transactions accurately, ensuring no discrepancies end-of-day tallying.
• Created a welcoming atmosphere at the venue, enhancing overall guest experience,.

• Prior to this I was a Police Officer for 27 years with Leicestershire Police and East Midlands Special Operations
• During this time, I was in a supervisory role for 22 years, so I have vast experience in managing many different teams
• For much of my career, I was a Detective and worked in a variety of different roles which include Murder Investigations, Kidnapping, Rape and Serious and organised crime
• I specialised for a large part in Covert Policing and investigation and for the past 7 years I have been in Counter Terrorism roles in Investigation, Intelligence and safeguarding roles
• I completed the top-Level Police Surveillance training and was a Police advanced driver
• I also completed a National Intelligence managers course and am PIP 2 Qualified
• During my career I have taken the role of Detective Inspector on a temporary basis whilst in the Force Intelligence Bureau and the East Midlands Special Operations Serious and Organised Crime team
• I have been a Senior Investigating officer in many Intelligence and Covert Investigations
• As a Detective Sergeant I have vast experience of Operational commander in Covert Policing Operations and consider myself to have a confident and sound decision making capability, using the National Decision-Making Model
• My final posting was as Leicestershire Prevent Detective Sgt where I continue to work in Counter Terrorism in Intelligence and Safeguarding of vulnerable people susceptible to Radicalisation
• During this time, I held high level DV Government vetting
• I have vast experience of multi-Agency work in Criminal Investigation, Intelligence Sharing and Safeguarding
• In this Counter Terrorism Prevent role I was involved in community engagement and enjoyed the thriving diverse community we live in
• I am a confident presenter and often gave training and inputs to large audiences in my expertise

• Prior to working for the Police, I was a Civil Servant for the Benefits Agency where I was in a front-line customer service role

This was my first employment where I was a store worker and provided customer service to shoppers. Giving advice regarding fashions and I was trained to measure customers for made to measure garments. I had responsibility of opening and closing the premises, cashing up and banking and reporting to head office re sales and stock orders.