Brent Sullivan

•Responsible for managing and overseeing team relationships with individual customers to deliver a high level of Clienteling – utilising the store CRM excel tracking system to manage customer contact and end to end sales.

● Train and engage the store team to understand and deliver the expected level of Clienteling to generate sales.

● Create and manage customer contact plan throughout the year.

● Plan and deliver launch roadmaps with proactive contact with customers ahead of launch dates and secure sales across pre-order windows.

● Manage all B2B opportunities across the store, including customer contact, pipeline sales management, client facing reporting, work closely with Samsung finance to generate most competitive pricing.

• Build training material to help the team improve on selling techniques and spotting high potential clients leading to sales growth.

• Monitored sales performance and motivated teams to increase service standards to raise profits through client development, events, team building and client feedback data.
• I currently manage a team of 26 employees on the men's department, providing ongoing training and guidance to maximise sales and motivate the team to achieve their cross-selling and high-end targets.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity. This was implements with new systems, trackers and KPI's.
• Identified revenue growth opportunities generated through retailers and distributors.
• managing, client complaints, cash office, refund and exchanges, daily moments and other admin duties, ensuring smooth-running of the operation.

• Coordinated logistics operations according to stakeholder, supplier and client needs.
• Monitored logistical expenses to keep operating costs low.
• Generated different reports for performance review and analysis.
• Educated teams on best practices to improve logistics operations and performance.

• Addressed employee conflicts, following corporate procedures for timely resolution.
• Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management & company policies.
• Executed payroll processes to disburse staff payments.
• Improved business HR policies by guiding and collaborating with managers.
• Negotiated favourable terms during collective bargaining sessions.
• Advised management on labour laws to prevent potential legal complications.
• Managed staff records meticulously, ensuring data privacy and accuracy.
• Conducted thorough candidate screening to ensure optimal hiring decisions.
• Orchestrated employee welfare programmes promoting work-life balance.
• Handled redundancies responsibly whilst maintaining employee dignity.