Brent Lombard
Field Sales / Account Management
Sindlesham, Wokingham,Berkshire
Summary
To obtain a field sales / account management position where I can utilise my extensive experience in sales, account management, and customer service to help increase revenue and promote business growth.
I am highly motivated and results-driven sales professional with over 20 years of experience in the telecoms industry. Skilled in identifying and capitalising on market opportunities, building and maintaining relationships with clients, and consistently exceeding sales targets. Adept at collaborating with cross-functional teams to develop effective sales strategies and deliver exceptional customer service.
Overview
23
23
years of professional experience
Work History
Operations Manager
Happy Telecom
Reading, Berkshire
01.2019 - Current
- Responsible for overseeing and managing projects related to telecommunications infrastructure, telco services, and technology
- Selling, account management, planning, executing, monitoring, risk management and closing projects to ensure they are completed successfully, on time, and within budget.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Analysed customer data to identify opportunities and improve relationships.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Field Sales Manager
5G Communications Ltd
High Wycombe, Buckinghamshire
01.2010 - 01.2019
- Managed a team of field salesman, KPI's and portfolio of existing accounts, consistently exceeding sales targets both individually and as a team
- Developed and executed strategic sales plans to increase market share and revenue growth
- Built and maintained strong relationships with clients by delivering exceptional customer service and providing regular updates on new products and services
- Collaborated with internal teams to identify market trends and create customised solutions for clients' needs
- Successfully closed new business opportunities, resulting in a increase in sales revenue.
- Stayed updated on product features, developments and enhancements to efficiently answer customer queries regarding product range.
- Maintained excellent client relationships through regular check-ins and offering great deals to repeat clients.
- Generated valuable new business through proactive networking and lead conversion.
- Pitched and presented to new and existing clients, closing profitable campaigns to aid department success against KPIs.
- Built relationships with customers to obtain an extensive understanding of their needs and find best selling methods.
- Managed time effectively to consistently meet daily customer sales and delivery goals.
- Provided thorough consultation from initial meeting to contract approval, generating accurate and cost-competitive service proposal prices.
- Built and maintained strong working relationships with colleagues, assisting each other on complex issues to maximise team performance.
- Kept CRM system up-to-date and accurate to help make sure all orders and queries were fulfilled with high levels of customer satisfaction.
- Demonstrated excellent time management, managing conflicting deadlines and recognising priority actions.
- Managed full sales cycle, providing excellent follow-up customer service directly and through colleagues.
Field Sales
5G Communication
High Wycombe, Buckinghamshire
06.2001 - 01.2010
- Prospected new business opportunities through cold calling, networking, and lead generation, resulting in a increase in sales revenue
- Collaborated with customers to identify their business needs and provided customised telecom solutions that resulted in improved efficiency and cost savings
- Exceeded monthly and quarterly sales targets
- Actively managed and maintained a pipeline of potential opportunities, leading to consistent revenue growth
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Coordinated extensive analysis of customer needs and buying preferences to improve pitching and closing techniques.
- Grew geographical areas to maximise sales possibilities and increase client base.
- Sourced and engaged small business customers to achieve new business growth and revenue targets.
- Demonstrated and pitched products persuasively, targeting pitches to customer needs to increase purchases.
- Built and nurtured long-term client relationships to maximise account spending.
- Prospected and won business through engaging sales presentations and pitches, achieving revenue objectives.
- Conducted product demonstrations, displaying product features, highlights and usability for increased engagement.
- Maximised new business opportunities through focused lead generation and sales conversion.
Education
Matriculation -
Fairbairn College
Cape Town, South Africa1998
Skills
- Excellent communication and interpersonal skills
- Strong negotiation and closing skills
- Solid understanding of telecom products and services
- Proven track record of exceeding sales targets
- Ability to work independently and as part of a team
- Proficient in MS Office and CRM software
- Project Management
- Revenue Generation
- Operations Oversight
- Customer Relationship Management
- Budget Development and Management
- Sales
Timeline
Operations Manager
Happy Telecom
01.2019 - Current
Field Sales Manager
5G Communications Ltd
01.2010 - 01.2019
Field Sales
5G Communication
06.2001 - 01.2010
Matriculation -
Fairbairn College