Brennan Mainoo
London,UK
Summary
Agile Product Manager and Former Business Analyst with experience leading and implementing change to meet customer demands. Interprets product opportunities to build capabilities, function and performance, achieving key objectives. Engages stakeholders and exceeds expectations through focused, strategic programme management.
Overview
3
3
years of professional experience
Work history
Product Manager
XPO APP Ltd
2022.01 - 2022.12
- Managed and streamlined the product life cycle for XPO's invoice finance solution, increasing user engagement by 40% and accelerating payment processing times by 30% for social media influencers
- Led cross-functional teams to deliver improvements to the invoice finance product, resulting in a reduction in product-related customer service inquiries and increasing customer satisfaction by 15%
- Developed a product management process that allowed engineers and QA's to work efficiently. This led to 2x faster product releases.
- Monitored market trends and competitor performance and analysed gaps to update promotional strategies and grow client base on B2C side.
Business Analyst
Urang Group
2020.10 - 2022.01
- Assisted the Senior Business Analyst in training property management staff on the effective use of the new software tools and processes, which increased efficiency in the logging of site inspections and planned maintenance to the internal portal
- Collaborated with the property management team to develop and optimise customer-facing portals and the online services
- Conducted As-Is process analysis for existing product pages, performed gap analysis, and defined To-Be processes
- Created functional specifications, user stories, and process flows to communicate business requirements and designs to the development team
- Attended annual general meetings to gain a detailed analysis of current property management processes, identify inefficiencies, and propose improvements.
Junior Business Analyst
HML Group
2019.09 - 2020.10
- Supported the Lead Business Analyst in understanding and refining complex stakeholder needs
- Aligned with business owners to define and implement business processes that adhere toindustry best practices
- Coordinated with the Head of Product, to define KPIs and roadmaps for The HML 360 Customer Portal
- Identified and communicated project risks and issues to stakeholders and management.
Education
BSc Degree - Accounting & Finance
Birkbeck College
London2019
Skills
- Frameworks and Methodologies: Agile, Waterfall, Kanban
- Technical Skills & Software: Jira, Confluence, Trello, Microsoft 365 (Word, Excel & PowerPoint), G-Suite, User Experience, BPMN & UML, User Stories, Requirement Gathering, Roadmap Management, UAT, A/B Testing, User experience
- Data Collection & Analysis
- Interpersonal ability
- Relationship Management
- Organisational skills
- Attention to detail
Timeline
Product Manager
XPO APP Ltd
2022.01 - 2022.12
Business Analyst
Urang Group
2020.10 - 2022.01
Junior Business Analyst
HML Group
2019.09 - 2020.10
BSc Degree - Accounting & Finance
Birkbeck College