Brendon Osborne
Leicester,Leicestershire
Summary
Dynamic and resourceful professional with extensive expertise in operations management, team leadership, and strategic planning. Demonstrates exceptional communication skills and the ability to remain calm under pressure, ensuring effective problem-solving and crisis handling. Proven track record in quality assurance, customer focus, and service organisation, complemented by strong budgeting and finance acumen. Adept at multitasking, task delegation, and deadline management while fostering a collaborative team environment through empathetic listening and constructive feedback. Committed to continuous improvement through training development and proposal development to achieve organisational goals.
Upbeat business leader with training in industry best protocols and management principles. Leverages strong communication and high emotional intelligence to lead teams and support employee retention.
Overview
21
21
years of professional experience
Work history
Section manager
Pukka Pies
Syston, Leicestershire
08.2023 - Current
- Managed budget allocation judiciously, achieving cost savings without compromising on quality or efficiency.
- Delegated tasks effectively based on individual strengths and capabilities, maximising productivity levels within the team.
- Increased efficiency by establishing clear roles and responsibilities for each team member.
- Evaluated staff performance regularly, leading to an improvement in service delivery standards.
- Led team meetings effectively, resulting in improved collaboration and teamwork.
- Boosted staff morale through the introduction of regular recognition schemes.
- Fostered a work environment conducive to innovation with consistent encouragement of creative problem-solving.
- Strengthened team performance by implementing effective management strategies.
- Managed conflicts efficiently, fostering a harmonious workplace environment.
- Improved communication within the department by facilitating open dialogue sessions.
- Trained new employees in company policies and procedures.
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
- Set team KPIs to meet section and store sales targets.
- Enforced compliance with legal, safety and health guidelines to reduce team risk.
- Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
- Streamlined workflow processes for increased productivity.
- Conducted disciplinary action in line with store policies and termination of employees.
- Trained in using Redzone for day-to-day, weekly & monthly performance analysis.
- Trained in using BC, which is a system used for generating shop orders, stock controls & mass balance.
- Managing a team of 50+ staff across two areas.
Front line manager
Pukka Pies
Syston, Leicestershire
02.2018 - 08.2023
- Collaborated with other departments for seamless business operations.
- Improved team cohesion by implementing regular feedback sessions.
- Handled administrative tasks, improving overall operational efficiency.
- Assisted in hiring processes by conducting first-round interviews of candidates.
- Managed frontline staff effectively for improved service delivery.
- Conducted regular equipment checks, avoiding major breakdowns and interruptions.
- Worked closely with upper management to align frontline strategies with overall business goals.
- Maintained professional relationships with suppliers for smooth operations.
- Ensured health and safety rules compliance, creating a safe work environment.
- Addressed employee concerns promptly, reducing workplace conflicts.
- Delegated tasks evenly amongst the team to maintain balance workload.
- Implemented efficient stock management practices, minimising wastage and losses.
- Organised staff rosters to ensure optimal coverage during peak hours.
- Prioritised tasks according to urgency, ensuring timely completion of all activities.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Managed staff appraisals.
- Managed attendance reviews & back to work meetings.
Leading hand
Pukka Pies
Syston, Leicestershire
01.2015 - 02.2018
- Conducted daily briefings to keep team informed about project progress.
- Managed and allocated tasks for efficient workflow.
- Maintained records of daily activities and reported any abnormalities to top management immediately.
- Ordered necessary supplies and equipment, ensuring uninterrupted workflow.
- Actively participated in weekly meetings, providing constructive feedback and suggestions for improvements.
- Supervised team members to ensure work was completed on time.
- Worked closely with junior staff members, offering mentorship when needed.
- Assisted in training new hires to maintain quality standards.
- Maintained high standards of cleanliness throughout the workspace.
- Trained employees how to fix problems, correct mistakes and maximise productivity.
- Lifted heavy weights using best moving and handling practices to avoid injury.
- Created top-quality products by following strict standards and specifications.
Machine operator
Pukka Pies
Syston, Leicestershire
01.2012 - 01.2015
- Utilised specialist tools for precise machine adjustments.
- Prepared detailed shift reports, providing valuable insights into operations.
- Troubleshot mechanical issues, minimising downtime.
- Implemented safety measures for reduced workplace accidents.
- Ensured smooth running of machinery by performing regular maintenance.
- Adjusted machine settings to optimise performance.
- Collaborated with team members to meet production deadlines.
- Improved efficiency with routine machine checks and adjustments.
- Cleared debris and waste from working areas, maintaining safe conditions.
- Completed daily documentation, updating operational records and company logs.
- Produced QA samples and conducted quality testing.
Production operative (Plastic moulding)
Alpha Gary
Melton Mowbray, Leicestershire
01.2005 - 10.2011
- Kept workspace clean and organised, contributing to overall productivity levels.
- Completed thorough inspections of each product piece before packaging and distribution.
- Assisted in maintaining inventory by receiving and logging materials.
- Reduced waste by performing routine checks on finished products.
- Monitored quality control processes closely, ensuring only top-quality items moved into final stages.
- Produced high-quality plastic components through careful monitoring of the moulding process.
- Participated in team meetings to discuss ways to improve production efficiency.
- Followed detailed assembly instructions, blueprints, and production schedules for optimal results.
- Adhered to company protocols for cleaning and sanitising work areas.
- Collaborated with team members to achieve daily production goals efficiently.
Education
GCSE's -
Wreake Valley College
Syston, Leicestershire 09.1998 - 06.2001
NVQ level 2 - Business improvement techniques
City & Guilds
Leicester 07.2009 -
Level 2 - Food Safety for Manufacturing
Chartered Institute of Environmental Health
Leicester 12.2012 -
Fire Protection & correct use of PPE - Fire Training
Fireproof Uk
Leicester 09.2021 -
Level 2 HACCP - Food & Drink
The National Skills Academy
Leicester 09.2021 -
Basic operation - Fork lift truck operator
Yale
Melton Mowbray, Leicestershire 12.2004 -
Leader as Coach - Food & Drink
National Skills Academy
Leicester 03.2022 -
GROW Model to Coach 1 - Food & Drink
National Skills Academy
Leicester 03.2022 -
Using the GROW Model to Coach - Food & Drink
National Skills Academy
Leicester 03.2022 -
Skills
- Communication skills
- Calm under pressure
- Problem-solving
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Quality Assurance
- Knowledge of Microsoft & Excel
- Troubleshooting
- Customer focus
- Constructive feedback
- Data analysis tools
- Out of box thinking
- Multitasking
- Task delegation
- Proposal development
- Operation control
- Deadline management
- Report-writing
- Contract negotiations
- Empathetic listening
- People Management
- Budgeting and finance
- Service organisation
- Rota coordination
- Task prioritisation
- Training development
- Crisis handling
- Staff management
- Team Leadership
- Operations management
- Schedule management
- Food safety and hygiene
- Multi-tasking
- File management
- Goal setting
- Records management
- Working with KPIs
Timeline
Section manager
Pukka Pies
08.2023 - Current
Leader as Coach - Food & Drink
National Skills Academy
03.2022 -
GROW Model to Coach 1 - Food & Drink
National Skills Academy
03.2022 -
Using the GROW Model to Coach - Food & Drink
National Skills Academy
03.2022 -
Fire Protection & correct use of PPE - Fire Training
Fireproof Uk
09.2021 -
Level 2 HACCP - Food & Drink
The National Skills Academy
09.2021 -
Front line manager
Pukka Pies
02.2018 - 08.2023
Leading hand
Pukka Pies
01.2015 - 02.2018
Level 2 - Food Safety for Manufacturing
Chartered Institute of Environmental Health
12.2012 -
Machine operator
Pukka Pies
01.2012 - 01.2015
NVQ level 2 - Business improvement techniques
City & Guilds
07.2009 -
Production operative (Plastic moulding)
Alpha Gary
01.2005 - 10.2011
Basic operation - Fork lift truck operator
Yale
12.2004 -
GCSE's -
Wreake Valley College
09.1998 - 06.2001