Brenden Gowler
Norwich,Norfolk
Summary
Dynamic and emotionally intelligent professional with expertise in bar management and mixology. Known for bringing positive energy consistently, demonstrating patience under pressure, and maintaining professional composure. Possesses a strong knowledge of spirits and liquors, with a keen ability to host and engage with patrons effectively. Adept at changing beer kegs and ensuring measurement accuracy, while continually eager to learn and expand skill sets. Career goal includes advancing within the hospitality industry by leveraging fast learning abilities and exceptional people skills.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Head Bartender
Revolucion de cuba
Norwich, Norfolk
2022.04 - 2026.04
- Providing a great and memorable experience for my all my guests and regulars
- Having excellent cocktail/spirit and liquor knowledge and being able to provide recommendation for guests who are stuck on what to order and navigating guests palate.
- Maintaining bar cleanliness and keeping venue tidy
- Troubleshooting with bar water pipes/ back of house issues
- Efficient speed of service skills,
- High standards on presentation and consistency
- Working within each role e.g, bar staff, glasswash, barback, server's, chefs, management all with understanding and adaptability
- Trained new staff on bar operations, cocktail preparation, and guest standards.
- Plan staff training
- Led by example, demonstrating skillful bartending and guest awareness.
- Dealing with conflict e.g, guest / guest, guest/staff and staff/staff
- Bulk prep
- Teach masterclasses for guests
Head Bartender/Bar Manager
11th&Social
Norwich, Norfolk
2024.07 - 2025.04
- Running and managing shifts and if needed to cover.
- Doing unpleasant jobs, e.g. Cleaning sick.
- Bringing lots of positive energy to the bar.
- Heartfelt table service.
- Making cocktails to standard and tweaking them to guests preferred palates.
- Dealing with ant complaints that arise and easily reducing the risk of escalation.
- Setting up floors for bookings
- Showcasing the private function rooms for veiwing and giving my best service possible to ensure they would book the room.
- Stocking the bar
Patient catering
NNUH
Norwich, Norfolk
2021.07 - 2021.09
- Patient catering ensured upon arrival that the dishwasher, Fridge freezer, microwave ovens and coffee machine were fully operative to ensure patients had all 3 meals. Including snacks and drinks throughout the day. As well as bringing calm, kind hospitality to visitors.
- Taking orders for breakfast, lunch and dinner for all patients. checking thoroughly what their diets were so avoid any inconvenience for the nurses and doctors.
- Deep cleaning the Kitchen so that all food that will be brought in from the cold room the next day has zero chance of getting infected.
- Mandatory food safest knowledge. including halal, kosher and any food request for peoples religion.
Sales Representative
First home improvements
Norwich, Norfolk
2020.04 - 2021.01
- Developed and maintained strong customer relationships and networks
- Learning useful sales skills/tactics
- Product knowledge
- Working in any weather condition
Education
Functional Skills Level 1
Jane Austen College
Norwich07.2019
Skills
- Fast learner
- Bar management
- Good memory
- Eager to learn
- Hosting
- Fantastic with people / emotionally intelligent
- Measurement accuracy
- Mixology
- Changing beer kegs
- Spirit and liquor knowledge
- Professional composure
- Patience under pressure / conflict resolution
- Team management
Certification
- Level 1, 2 WSET spirits and liqueurs
Timeline
Head Bartender/Bar Manager
11th&Social
2024.07 - 2025.04
Head Bartender
Revolucion de cuba
2022.04 - 2026.04
Patient catering
NNUH
2021.07 - 2021.09
Sales Representative
First home improvements
2020.04 - 2021.01
Functional Skills Level 1
Jane Austen College