Brenda Ruiz
Maidstone,Kent
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
Work History
Phlebotomy Team Leader
The Doctors Laboratory
London
09.2014 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Coached team members through new or difficult workflows.
- In charge of all relevant queries for department, liaise with doctors and their clinics on and test that need confirmation or re-bleeds that need to be organised which can entail booking flights and hotels for patients who need to return to London.
- Work closely with lab and managers to sort out major queries that can be time sensitive. For example, Have flown out of country to visit patient in order to have query sorted in timely manner.
- Oversaw daily operations to achieve high productivity levels.
- Book appointments and assign them for clinical staff. This includes glucose tolerance tests, chain of custody, lactose tolerance tests, DNA worldwide and children.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Patient Care Technician
Texas Health Harris Methodist Fort Worth
08.2008 - 07.2014
- Worked with more responsibility and carried out more duties during my time in 100-bed E.R
- Because of fast-paced and diverse nature of the department, made sure I was well prepared, calm at all times and had excellent eye for detail would regularly report to different nurses and doctors during short space of time.
- Displayed energy and enthusiasm in fast-paced environment.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Was part of the ‘Trauma Level One Team'
- This meant I was working on critical traumatic patients (patients with gun shot wounds, cardiac arrest etc.) Assisted Physicians with Dislocation Reductions and wound cleanings.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Completed duties to deliver on targets with accuracy and efficiency.
Palliative Care Patient Care Technician
Texas Health Harris Methodist Fort Worth
Fort Worth, Texas, Tarrant
09.2010 - 01.2014
- I was the first and main resource for care during a patient's stay at our Palliative Care Unit.
- I made sure I was approachable, pleasant and respectful towards the needs of the patient and their family.
- I would regularly take vital signs and blood sugar levels; bath and groom patients; scan bladders, if necessary, with specialist equipment.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Comforting, liaising with and accommodating patient's family members during difficult times was a necessity that I took great pride in.
- I diligently maintained, updated and managed many medical charts.
- I received a PCT (Patient Care Technician) Award for excellent patient care. The accolade is awarded annually to the best Patient Care Technician in the entire hospital.
Administrator
E.R - X-Ray
Fort Worth, Texas, Tarrant
03.2005 - 07.2008
- Manage and process 150-200 X-ray orders for all E.R patients during a shift.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Worked quickly and efficiently if X-rays were needed for ‘Trauma Level One' patients as this would need to be done within minutes of their arrival.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Managed queries in person, by phone and via email with exceptional customer care.
Education
Nursing
Tarrant County College
Fort Worth, Texas USA 08/2006 - 05/2008
Health Care Assistant -
Team Work Services
Fort Worth, Texas USA 03/2008 - 05/2008
High School Diploma -
Western Hills High School
Fort Worth, Texas USA 08/2000 - 05/2004
Skills
- Data entry
- CPR Certified
- Knowledge of medical terminology
- Certified Nurse's Aide
- Certified Phlebotomist
- Time management
- Problem-solving
- Communication skills
- Customer-focused
- Bilingual
- Team building
- Accurate typing 50 WPM
Languages
Spanish
Fluent
My hobbies
- Yoga
- Running
- Reading
- Cooking
- Being a mom
Timeline
Phlebotomy Team Leader
The Doctors Laboratory
09.2014 - Current
Palliative Care Patient Care Technician
Texas Health Harris Methodist Fort Worth
09.2010 - 01.2014
Patient Care Technician
Texas Health Harris Methodist Fort Worth
08.2008 - 07.2014
Administrator
E.R - X-Ray
03.2005 - 07.2008
Nursing
Tarrant County College
08/2006 - 05/2008
Health Care Assistant -
Team Work Services
03/2008 - 05/2008
High School Diploma -
Western Hills High School
08/2000 - 05/2004
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