Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Fondja

London

Summary

Receptionist with 5 years of experience in hospitality, adept at managing guest interactions and optimizing front-of-house operations. Demonstrates strong multitasking abilities and excels in reservation management, contributing to increased efficiency and guest satisfaction. Seeking to leverage skills in a dynamic environment, enhancing team communication and delivering exceptional customer service.

Overview

4
4
years of professional experience

Work History

Receptionist

Din Tai Fung
London
01.2025 - 07.2025
  • Welcomed and assisted 1,000+ guests daily, serving as a warm and professional first point of contact, contributing to a 15% increase in positive guest feedback.
  • Managed queues of walk-in guests during peak hours, reducing average wait times by up to 20% while maintaining high service standards.
  • Coordinated with large groups and fulfilled special requests in advance, resulting in an increase in repeat group bookings.
  • Handled guest inquiries via phone and email with a 956 first contact resolution rate, enhancing overall guest satisfaction.
  • Increased daily seating capacity and optimised table turnover, boosting restaurant efficiency and contributing to a rise in monthly revenue.
  • Collaborated with junior receptionists and management to improve team communication, reducing service errors by 19%

Receptionist

Casa De Frango Restaurant
London
08.2022 - 12.2024
  • Greeted and welcomed around 350 to 400 guests daily, ensuring an excellent first impression.
  • Managed reservations and ensured assignment of every table and guest request for a smooth flow of service via Open Table and Seven Rooms.
  • Prepared event rooms for large group parties and events to ensure an excellent setup.
  • Answered calls and replied to emails professionally, providing administrative support.
  • Communicated with staff and kitchen during peak times to maintain a 5-star experience.
  • Handled guest inquiries regarding special feast menus.

Host

Gancho Restaurant
London
01.2023 - 09.2023
  • Greeted and welcomed guests in a warm and professional manner, creating a good first impression.
  • Managed seating assignments in relation to guest requests and adjustments to ensure an effective service flow.
  • Organised events or group bookings to ensure everything was set up accordingly for guests, increasing satisfaction.

Server Assistant

Shake Shack
London
06.2021 - 07.2022
  • Provided information about products to guests, considering dietary requirements and allergies.
  • Dealt with queries and complaints to ensure customer satisfaction.
  • Provided table service and took orders from guests, ensuring a 5-star experience.
  • Proactively multitasked during busy periods.
  • Took payments and processed transactions.

Education

MSC - ACCOUNTING AND FINANCE

BPP University
London, UK

ADVANCED DIPLOMA -

BPP University
London, UK

BSC - BANKING AND FINANCE

Institute of Management Entrepreneur

Skills

  • Team collaboration
  • Administration
  • Reservation Management
  • Communication skills
  • Customer relationship management
  • Conflict Resolution

Timeline

Receptionist

Din Tai Fung
01.2025 - 07.2025

Host

Gancho Restaurant
01.2023 - 09.2023

Receptionist

Casa De Frango Restaurant
08.2022 - 12.2024

Server Assistant

Shake Shack
06.2021 - 07.2022

MSC - ACCOUNTING AND FINANCE

BPP University

ADVANCED DIPLOMA -

BPP University

BSC - BANKING AND FINANCE

Institute of Management Entrepreneur

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