Summary
Overview
Work history
Education
Skills
Timeline
Generic

Suleyman Balci

London

Summary

An adaptable, and analytical KYC and QC individual with experience in banking and finance. I have a proven track record in verifying client identification documents, conducting thorough due-diligence checks and monitoring customer activity to ensure regulatory compliance. I am proactive in escalating complex issues or potential compliance concerns to the appropriate teams. I am eager to leverage my problem-solving abilities with the aim to contribute to exceptional customer experiences and further develop my skills in a client-facing support role.

Overview

11
11
years of professional experience

Work history

Customer Service Advisor

Lloyds Banking Group
London
01.2025 - Current
  • Providing first-line support to customers via phone, email, and in-branch interactions, resolving banking queries and issues.
  • Assisting customers with account management, including setting up new accounts, handling transactions, and updating personal details securely.
  • Handling cash and cheque transactions accurately, including deposits, withdrawals, and balance enquiries, while following strict cash-handling procedures.
  • Acting as a first point of contact for customers experiencing potential fraud, taking immediate action to protect accounts and reassure customers.
  • Contacting the internal Fraud Department or police directly on behalf of customers to escalate urgent issues and ensure timely resolution.
  • Investigating and resolving customer complaints promptly and professionally.
  • Assisting vulnerable or distressed customers sensitively and appropriately, ensuring their banking needs are met with care and confidentiality.
  • Ensuring compliance with data protection, anti-money laundering (AML), and financial conduct regulations during every customer interaction.


KYC Associate (Hybrid)

Randstad - Barclays
London
11.2022 - 07.2024


  • Conducted due diligence checks during the onboarding process for new customers or corporate clients, ensuring all documentation was complete and compliant with regulatory standards.
  • Identified potential risks associated with high-risk customers and escalated suspicious activity or complex cases to Compliance, AML, or senior KYC Analysts for further investigation.
  • Reviewed and validated identification documents such as passports, utility bills, and business registration papers for authenticity and accuracy.
  • Liaised with internal departments or directly with clients to request additional documents or clarify discrepancies in submitted information.
  • Maintained confidential records of all customer interactions and documentation, ensuring full audit trail and compliance with data protection standards.
  • Accurately entered and updated client information in internal banking systems, ensuring records were maintained in line with data protection regulations.
  • Analysed transactions to identify unusual patterns or behaviors that may indicate financial crime or money laundering.
  • Prepared reports by compiling documentation and responded to queries related to KYC activities.
  • Delivered training sessions to colleagues across various teams, improving overall staff awareness and understanding of KYC procedures.
  • Stayed up to date with evolving KYC regulations, incorporating changes into daily processes to maintain regulatory compliance.
  • Reviewed KYC documentation for a range of customer types including Limited Companies, Unincorporated Associations, Trusts, Overseas Businesses, and Ringfenced Entities.
  • Played a key role in the Soft-check project, achieving a 95% pass rate and helping the team exceed its overall 90% success target.
  • Contributed to the Ringfenced project, consistently delivering 100% productivity and maintaining a 90% pass rate throughout, despite complex ownership structures.

Customer Service Assistant

Sainsbury
Winchmore Hill , North London
08.2014 - 01.2015


  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Managed customer queries simultaneously through effective multitasking.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Processed customer returns and resolved issues promptly.
  • Ensured store standards and procedures were met by completing regular health and safety checks.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Education

Master of Science - Economics

Brunel University
Uxbridge, Hillingdon
09.2019 - 12.2020

Bachelor of Science - Economics

Brunel University
Uxbridge, Hillingdon
09.2016 - 07.2019

A Levels - Maths, Economics, Sociology, Film Studies

Winchmore School
London
04.2001 -

GCSEs: -

Winchmore School
London
04.2001 -

Skills


  • KYC Compliance Checks
  • Client Onboarding Support
  • Customer Due Diligence Checks
  • Document Verification
  • Complaint Handling
  • Transaction Monitoring
  • Data Entry and Accuracy
  • Customer Service
  • Banking systems (CRM, quality control tools)
  • Quality and compliance issue training
  • Microsoft Office 365
  • Maintaining discretion when handling confidential information( General Data Protection Regulation)
  • Prioritisation



Timeline

Customer Service Advisor

Lloyds Banking Group
01.2025 - Current

KYC Associate (Hybrid)

Randstad - Barclays
11.2022 - 07.2024

Master of Science - Economics

Brunel University
09.2019 - 12.2020

Bachelor of Science - Economics

Brunel University
09.2016 - 07.2019

Customer Service Assistant

Sainsbury
08.2014 - 01.2015

A Levels - Maths, Economics, Sociology, Film Studies

Winchmore School
04.2001 -

GCSEs: -

Winchmore School
04.2001 -
Suleyman Balci