Suleyman Balci
London
Summary
An adaptable, and analytical KYC and QC individual with experience in banking and finance. I have a proven track record in verifying client identification documents, conducting thorough due-diligence checks and monitoring customer activity to ensure regulatory compliance. I am proactive in escalating complex issues or potential compliance concerns to the appropriate teams. I am eager to leverage my problem-solving abilities with the aim to contribute to exceptional customer experiences and further develop my skills in a client-facing support role.
Overview
11
11
years of professional experience
Work history
Customer Service Advisor
Lloyds Banking Group
London
01.2025 - Current
- Providing first-line support to customers via phone, email, and in-branch interactions, resolving banking queries and issues.
- Assisting customers with account management, including setting up new accounts, handling transactions, and updating personal details securely.
- Handling cash and cheque transactions accurately, including deposits, withdrawals, and balance enquiries, while following strict cash-handling procedures.
- Acting as a first point of contact for customers experiencing potential fraud, taking immediate action to protect accounts and reassure customers.
- Contacting the internal Fraud Department or police directly on behalf of customers to escalate urgent issues and ensure timely resolution.
- Investigating and resolving customer complaints promptly and professionally.
- Assisting vulnerable or distressed customers sensitively and appropriately, ensuring their banking needs are met with care and confidentiality.
- Ensuring compliance with data protection, anti-money laundering (AML), and financial conduct regulations during every customer interaction.
KYC Associate (Hybrid)
Randstad - Barclays
London
11.2022 - 07.2024
- Conducted due diligence checks during the onboarding process for new customers or corporate clients, ensuring all documentation was complete and compliant with regulatory standards.
- Identified potential risks associated with high-risk customers and escalated suspicious activity or complex cases to Compliance, AML, or senior KYC Analysts for further investigation.
- Reviewed and validated identification documents such as passports, utility bills, and business registration papers for authenticity and accuracy.
- Liaised with internal departments or directly with clients to request additional documents or clarify discrepancies in submitted information.
- Maintained confidential records of all customer interactions and documentation, ensuring full audit trail and compliance with data protection standards.
- Accurately entered and updated client information in internal banking systems, ensuring records were maintained in line with data protection regulations.
- Analysed transactions to identify unusual patterns or behaviors that may indicate financial crime or money laundering.
- Prepared reports by compiling documentation and responded to queries related to KYC activities.
- Delivered training sessions to colleagues across various teams, improving overall staff awareness and understanding of KYC procedures.
- Stayed up to date with evolving KYC regulations, incorporating changes into daily processes to maintain regulatory compliance.
- Reviewed KYC documentation for a range of customer types including Limited Companies, Unincorporated Associations, Trusts, Overseas Businesses, and Ringfenced Entities.
- Played a key role in the Soft-check project, achieving a 95% pass rate and helping the team exceed its overall 90% success target.
- Contributed to the Ringfenced project, consistently delivering 100% productivity and maintaining a 90% pass rate throughout, despite complex ownership structures.
Customer Service Assistant
Sainsbury
Winchmore Hill , North London
08.2014 - 01.2015
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed customer queries simultaneously through effective multitasking.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Processed customer returns and resolved issues promptly.
- Ensured store standards and procedures were met by completing regular health and safety checks.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Master of Science - Economics
Brunel University
Uxbridge, Hillingdon 09.2019 - 12.2020
Bachelor of Science - Economics
Brunel University
Uxbridge, Hillingdon 09.2016 - 07.2019
A Levels - Maths, Economics, Sociology, Film Studies
Winchmore School
London 04.2001 -
GCSEs: -
Winchmore School
London 04.2001 -
Skills
- KYC Compliance Checks
- Client Onboarding Support
- Customer Due Diligence Checks
- Document Verification
- Complaint Handling
- Transaction Monitoring
- Data Entry and Accuracy
- Customer Service
- Banking systems (CRM, quality control tools)
- Quality and compliance issue training
- Microsoft Office 365
- Maintaining discretion when handling confidential information( General Data Protection Regulation)
- Prioritisation
Timeline
Customer Service Advisor
Lloyds Banking Group
01.2025 - Current
KYC Associate (Hybrid)
Randstad - Barclays
11.2022 - 07.2024
Master of Science - Economics
Brunel University
09.2019 - 12.2020
Bachelor of Science - Economics
Brunel University
09.2016 - 07.2019
Customer Service Assistant
Sainsbury
08.2014 - 01.2015
A Levels - Maths, Economics, Sociology, Film Studies
Winchmore School
04.2001 -
GCSEs: -
Winchmore School
04.2001 -