Braxton Te Riini
England,United Kingdom
Summary
Public sector professional with extensive experience in administrative support and client communication. Proven ability to navigate complex procedures and manage sensitive information with discretion. Proficient in Microsoft Office and knowledgeable in database management and data entry processes.
Overview
3
3
years of professional experience
Work history
Contractor Transcriptionist
NZ Council for Educational Research
Auckland, New Zealand
07.2024 - 05.2025
- Transcribed audio recordings into written documents, ensuring clarity and grammatical accuracy.
- Handled confidential information with utmost discretion and professionalism.
- Demonstrated fluency in Te Reo Māori and English, accurately transcribing diverse content.
- Exhibited strong active listening skills, resulting in timely and error-free outputs.
- Managed multiple projects under tight deadlines, consistently delivering high-quality work.
- Completed 3 transcripts in a day and a total of 8 transcripts in 3 days.
Contractor FT Kaiāwhina - Administration Assistant
Te Whatu Ora - Health NZ
Auckland, New Zealand
03.2024 - 03.2025
- Worked with the Project Manager to set clear project goals and expectations for the team.
- Coordinated daily tasks and schedules with internal teams and contractors to ensure on-time delivery.
- Managed and organised project documents, improving file accessibility and compliance.
- Prepared and formatted documents, edited PDFs, and maintained company spreadsheets.
- Supported teams with document printing, binding, and posting.
- Built strong relationships with vendors and suppliers to ensure timely resource delivery and resolve issues.
- Communicated effectively with diverse stakeholders, using cultural awareness to build trust.
- Handled confidential information professionally, maintaining data security.
- Used Microsoft Office to create reports, track progress, and manage communications.
Fixed Term FT Service Delivery Case Manager
Ministry of Social Development
Rotorua, New Zealand
06.2023 - 01.2024
- Strong knowledge of MSD services, local labour markets, providers, and support networks to offer well-rounded client assistance.
- Culturally aware and empathetic in client interactions, building trust through respectful and attentive communication.
- Connected clients to internal and external services through official referral processes to support specific needs and goals.
- Entered data across multiple systems while actively listening and communicating clearly with clients.
- Supported clients in accessing training, improving job readiness, and finding employment opportunities.
- Assessed client strengths and barriers to set achievable goals and create tailored support plans.
- Maintained professionalism and patience when supporting clients facing complex challenges.
- Tracked client progress and prepared reports to guide case decisions and improve service delivery.
- Placed three clients into employment in one week, helping raise the overall employment rate.
Part-Time Retail Assistant
Decjuba
Auckland, New Zealand
03.2022 - 05.2023
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Ensured quality customer service and task completion independently.
- Opening and closing store independently.
- Key Holder.
- Merchandising and stock clearing on a weekly basis using virtual commerce.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Displayed energy and enthusiasm in fast-paced environment.
Skills
- Policy Implementation & Procedure Compliance
- Cultural Advisory & Cross-Cultural Mediation
- Conflict Management & Resolution
- Logistics & Operational Coordination
- Family & Community Engagement (Trauma-Informed)
- Government Documentation & Records Management
- Time Management & Prioritisation
- Report Writing & Documentation
- Client Advocacy & Support
- Training & Development Facilitation
- Digital Literacy & Systems Navigation
Timeline
Contractor Transcriptionist
NZ Council for Educational Research
07.2024 - 05.2025
Contractor FT Kaiāwhina - Administration Assistant
Te Whatu Ora - Health NZ
03.2024 - 03.2025
Fixed Term FT Service Delivery Case Manager
Ministry of Social Development
06.2023 - 01.2024
Part-Time Retail Assistant
Decjuba
03.2022 - 05.2023
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