Brankica Zdravevska
High Wycombe ,Buckinhamshire
Summary
Proactive team player focused on collaboration and achieving target results. Identifies issues, analyses information, and implements solutions to enhance service delivery. Contributes to a safe working environment by adhering to regulatory standards and promoting team-building initiatives. Enthusiastic professional demonstrating adaptability and a commitment to excellence. Engages actively with customers to understand their needs and deliver exceptional service. Eager to learn and support team goals through effective communication and a proactive approach. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
9
9
years of professional experience
Work History
Costumer Sale Support
TLC ACADEMY
High Wycombe, Buckinhamshire
05.2023 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Trained and mentored employees to maximise team performance.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Domestic Assistant
NHS
High Wycombe, Buckinhamshire
05.2017 - 04.2022
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
- Used proper caution signage and safety procedures around residents and visitors when cleaning.
- Completed all cleaning tasks as instructed by line managers, finishing on time and to high-quality standards.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Stayed updated on latest hygiene regulations and hospital best practices by attending regular staff training.
- Kept rooms clean and hygienic through regular deep cleaning and sanitising.
Education
Bachelor of Science - Bussiness and Health Care Management
Anglia Ruskin University
London 01-2023
Skills
- Customer engagement
- Complaint resolution
- Team collaboration
- Customer relationship management
- Service quality
- Time management
- Training and mentoring
- Problem solving
- Written communication
- Cleaning standards
- Hygiene regulations
- Active listening
- Information analysis
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
- Willingness to learn
- Leadership
- Team leadership and motivation
- Commitment to excellence
Languages
English
Proficient
C2
Macedonian
Proficient
C2
Timeline
Costumer Sale Support
TLC ACADEMY
05.2023 - Current
Domestic Assistant
NHS
05.2017 - 04.2022
Bachelor of Science - Bussiness and Health Care Management
Anglia Ruskin University