Results-driven First Line Manager with history of leading teams to exceed performance targets. Skilled in improving operational workflows and boosting team morale, resulting in enhanced productivity and employee retention. Recognised for implementing successful training programmes that foster growth and development within team.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
First Line Manager / Team Leader
DHL Supply Chain / Geodis Contract Logistics
Doncaster
03.2016 - Current
Leading process of clearing warehouse of stock due to contract end to multiple sites based on customer based targets.
Managed several satellite storage sites with capacity of 10K pallets and 15 staff.
Increased stock accuracy by improving stock consolidation and slot allocation.
Increased pallet pick performance as result of improved stock localisation by 30 per cent.
Resolved employee relations issues and navigated disciplinary proceedings.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Followed opening, closing and shift changeover procedures for seamless operations.
Led shifts and motivated team to drive sales.
Fostered positive employee relationships through communication, training and coaching.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Led performance reviews and tailored employee feedback to facilitate professional development.
Delegated tasks to make best use of individuals' skills.
Led team of 20 to achieve KPI targets and successfully complete assigned projects.
Prioritised and assigned tasks for strategic and optimised distribution of workloads.
Implemented health and hygiene standards for full safety compliance.
Stock Controller
DHL Supply Chain
Scunthorpe, North Lincolnshire
11.2009 - 03.2016
Improved communication between shifts by creating communication board
Optimised size of pick warning signs reducing cost of repairs.
Investigated missing items, discrepancies and losses saved over £30K in potential cost.
Created extra pick locations by utilising existing locations based on pick volumes.
Conducted regular stock takes, ensuring accurate inventory at all times.
Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
Facilitated periodic inventory audits and physical counts to proactively address discrepancies.
Monitored stock levels to reorder replenishments in good time.
Education
Bachelor of Science - Business studies
University of Lincoln
Lincoln
09.2011 - 06.2014
Bachelor of Science - Environmental Management and Regional Development
Slovak Agricultural University
Nitra, Slovakia
09.1999 - 06.2004
Skills
Inventory management
Performance management
Resource allocation
Key Performance Indicator (KPI) management
Process Improvement
Team development strategies
Team supervision
Employee coaching and mentorship
Absence management
Disciplinary procedures
Communication excellence
Issue resolution
MS office suite proficiency
Process improvement insight
Organisational skills
Employee performance reviews
Operational planning
Affiliations
Hiking
Kayaking
Skiing
Languages
English
Fluent
Slovak
Native
Polish
Advanced
Timeline
First Line Manager / Team Leader
DHL Supply Chain / Geodis Contract Logistics
03.2016 - Current
Bachelor of Science - Business studies
University of Lincoln
09.2011 - 06.2014
Stock Controller
DHL Supply Chain
11.2009 - 03.2016
Bachelor of Science - Environmental Management and Regional Development