Brandon Parsons
Bournemouth,Dorset
Summary
Retail professional with extensive experience in high street environments. Proven ability to deliver exceptional customer service, drive sales, and maintain visual merchandising standards. Recognized for strong communication skills and reliability, with a talent for adapting to various retail operations. Committed to ensuring a positive shopping experience for all customers.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Sales Assistant
H&M
Bournemouth, Dorset
2024.05 - 2025.09
- Assisted customers by addressing needs effectively to ensure satisfaction.
- Provided shopping advice to support improved customer experiences.
- Collaborated with team members to help achieve sales targets.
- Balanced multiple tasks simultaneously while delivering quality customer care.
Customer Service Agent
AT Management for Boots
Leicester, East Midlands
2022.09 - 2023.06
- Adhered strictly to regulatory guidelines during all stages of transactions, reducing legal risks associated with non-compliance.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Increased client base with effective marketing strategies and direct outreach efforts.
Sales Advisor
JD Sports
Sheffield, Yorkshire
2022.03 - 2022.09
- Delivered excellent customer service by addressing and resolving queries.
- Established rapport with potential buyers to foster repeat business.
- Monitored and refreshed displays to attract customers.
- Educated customers on warranties and return policies for transparency.
Luxury Personal Shopper
Flannels
Sheffield, Yorkshire
2021.10 - 2022.02
- Enhanced customer satisfaction by providing personalised shopping services.
- Facilitated shopping trips, reducing stress and saving client's time.
- Identified latest fashion trends for updated client wardrobes.
- Assisted clients with wardrobe updates for improved personal style.
Stockroom Assistant
Sports Direct
Mansfield, Midlands
2020.04 - 2020.11
- Organised product displays in accordance with store guidelines and promotional events.
- Assisted in regular stock takes for accurate inventory count.
- Communicated effectively with team members, fostering a positive work environment.
- Kept track of daily sales patterns to anticipate restocking needs accurately.
Footwear Advisor
Schuh
Sheffield, Yorkshire
2019.10 - 2020.01
- Initiated routine check-ins with clients, maintaining high levels of service delivery.
- Ensured compliance with regulatory requirements, enhancing the company's reputation in the industry.
- Established strong relationships with clients for improved business partnerships.
- Advocated for ethical finance practices within the company; instilled trust among stakeholders.
Retail Sales Assistant
M&Co
Leicester, East Midlands
2016.10 - 2018.08
- Handled customer enquiries with professionalism, fostering positive brand image.
- Resolved conflicts effectively, maintaining harmonious workplace environment.
- Maintained visual merchandising standards to attract potential buyers.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
Education
Bachelor of Science - Physiotherapy
Bournemouth University
Bournemouth 09/2023 -
Bachelor of Arts - International Business
Sheffield Hallam University
Sheffield 09/2018 - 06/2022
A-Levels - Sports Science
Loughborough College
Loughborough 09/2016 - 06/2018
GCSEs - 12 A* - C Grades Achieved
Beaumont Leys Secondary School
Leicester 09/2011 - 06/2016
Skills
- Excellent customer service and customer engagement
- Strong sales ability with focus on meeting store targets
- Cash handling and POS (till) operations
- Visual merchandising and maintaining store presentation standards
- Stock control, replenishment, and inventory management
- Ability to work effectively in fast-paced retail environments
- Teamwork and clear communication with colleagues and management
- Problem solving and handling customer queries or complaints professionally
Certification
- Basic Life Support & CPR
- FAA Level 3 Emergency First Aid at Work
- First Aid Certification
Languages
English
Native
Spanish
Elementary (A2)
Affiliations
- Football
- Boxing
- Health & Fitness
Timeline
Sales Assistant
H&M
2024.05 - 2025.09
Customer Service Agent
AT Management for Boots
2022.09 - 2023.06
Sales Advisor
JD Sports
2022.03 - 2022.09
Luxury Personal Shopper
Flannels
2021.10 - 2022.02
Stockroom Assistant
Sports Direct
2020.04 - 2020.11
Footwear Advisor
Schuh
2019.10 - 2020.01
Retail Sales Assistant
M&Co
2016.10 - 2018.08
Bachelor of Science - Physiotherapy
Bournemouth University
09/2023 -
Bachelor of Arts - International Business
Sheffield Hallam University
09/2018 - 06/2022
A-Levels - Sports Science
Loughborough College
09/2016 - 06/2018
GCSEs - 12 A* - C Grades Achieved
Beaumont Leys Secondary School
09/2011 - 06/2016