Brandon Wilson
Thornliebank,Glasgow
Summary
Highly motivated and ambitious professional with a strong level of numeracy skills, especially involving money. Demonstrates excellent time management, effective decision making, and multi-tasking efficiency. Skilled in client relationship building, customer service, and product knowledge. Computer literate in Outlook, Word, and Excel with a positive attitude and self-motivation. Looking for continuous career development.
Overview
7
7
years of professional experience
Work history
Property Manager
Hacking and Paterson
Glasgow, Glasgow City
10.2024 - Current
- Build strong relationships with clients, contractors and colleagues
- Overseeing gardening and cleaning services to property developments, resolving any issues and liaising with clients + suppliers
- Interact with clients online via email, telephone calls and face-to-face meetings
- Process clients disputes in a timely and efficient manner
- Draft and issue client letters via email
- Work as part of a team to deal with customer queries and complaints
- Handle sensitive information for clients
- Support colleagues on wider client issues
- Visiting property developments alongside Team Managers to carry out property inspections and meetings with homeowners
- Organising and taking ownership of repairs and maintenance works to property developments – communicating with trades/contractors and providing regular updates to homeowners
- Worked collaboratively within a team environment fostering strong working relationships.
Assistant Manager
Majestic Wine
06.2021 - 10.2024
- Socially interact with customers to ensure the right wine is acquired
- Deal with customers in a timely and efficient matter
- High customer service skills to determine satisfaction
- Extensive training to increase knowledge of different types of wines and regions
- Understanding customers needs and wants
- Process payments and arrange tasting bookings.
- Provide customers with the relevant special offers and promotions
- Develop relationships to ensure trust when suggesting certain products
- Meet deadlines and ensure the shop is tidy and has the correct layout and displays
- Training new starts within the shop
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Managed inventory control for seamless supply chain management.
- Packed orders accurately to prevent damages during transit.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Communicated effectively with supervisors, improving overall workflow.
- Picked orders accurately, reducing instances of return or exchange.
- Adhered to health and safety regulations with strict vigilance.
Cashier
Betfred
04.2019 - 05.2021
- Communicate with customers and provide advice and support
- Take and translate betting slips to ensure the right information is put through
- Understanding the policies to conduct safe gambling
- Cross check pay outs with management and customer references
- Undertake regular assessments to determine training is up to date
- Keep the shop clean
Housekeeping Assistant
Portavadie Marina
02.2018 - 04.2019
- Cleaning/inspecting facilities and accommodation
- Ensuring a high standard is met
- Meeting specific customer demands if required
- Making sure arrival deadlines and facility opening times are made
Education
Psychology -
The Open University
09.2022 -
Business Management Honours Degree -
Glasgow Caledonian University
01.2019 - 01/2021
Business Management HND -
Kelvin College
09.2017 - 06/2019
Dunoon Grammar School
08.2011 - 04/2017
Skills
- Hardworking
- Highly Focused
- Socially friendly
- Ambitious
- Excellent time management
- Fast learner
- Strong level of numeracy skills especially involving money
- Computer literate in Outlook, Word and Excel
- Multi-Tasking efficiency
- Client relationship building
- Effective decision making
- Customer Service
- Product knowledge
- Organisational
- Positive attitude
- Self-motivation
INTERESTS
Discovering various wines from different countries
Spending time with family and friends
Listening to music
Going to the gym
Playing shinty
References
References available upon request.
Timeline
Property Manager
Hacking and Paterson
10.2024 - Current
Psychology -
The Open University
09.2022 -
Assistant Manager
Majestic Wine
06.2021 - 10.2024
Cashier
Betfred
04.2019 - 05.2021
Business Management Honours Degree -
Glasgow Caledonian University
01.2019 - 01/2021
Housekeeping Assistant
Portavadie Marina
02.2018 - 04.2019
Business Management HND -
Kelvin College
09.2017 - 06/2019
Dunoon Grammar School
08.2011 - 04/2017
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