Brandon Towells
Ferndown,Dorset
Summary
Strategic and commercially focused Company Director and people leader with extensive experience delivering end-to-end HR, leadership, and operational capability within fast-growing organisations. Proven track record in employee relations, workforce planning, organisational development, and compliance, including managing multiple TUPE transfers, supporting acquisitions, and maintaining zero tribunal or conciliation cases through effective, pragmatic conflict resolution.
Recognised for designing and embedding scalable HR and recruitment frameworks, enabling 3,350% headcount growth while sustaining performance, culture, and compliance. Combines IL-approved leadership training, performance management expertise, and training delivery capability with hands-on accountability for outcomes, providing professional capability equivalent to CIPD Level 5. A confident communicator and critical thinker who builds trust at all levels and aligns people strategy with business success.
Overview
10
10
years of professional experience
6049
6049
years of post-secondary education
1
1
Certification
Work history
Director of Human Resources
Redjacket Specialist Care
Salisbury, Wiltshire
2018.08 - Current
As a Company Director, I have successfully overseen various business operations, ensuring alignment with strategic goals and fostering a productive work environment; contributing to the overall growth of Redjacket Specialist Care being a leading complex care provider for adult & children services in the Southwest.
- Developed HR and Recruitment function since joining Redjacket Specialist Care in 2018.
- Implemented hands-on delivery across recruitment, policies, and employee relations.
- Acquired extensive experience in managing HR casework and safeguarding issues.
- Oversaw various operations as Company Director, aligning with overall strategic goals.
- Ensured compliance with Health & Safety regulations and effective payroll systems.
- Facilitated TUPE transfers, managing retraining and communication for seamless transitions.
- Strengthened organisational capacity by designing a scalable HR strategy amid 3,350% growth.
- Optimised recruiting processes to improve talent acquisition outcomes.
Team Leader
Mitchells & Butlers
Bath, Bath and North East Somerset
2016.09 - 2018.07
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of the team operations.
- Assisted in recruitment process, leading to well-rounded teams .
- Encouraged continuous professional development amongst team members.
- Supervised and motivated staff and management.
Bartender
Jamie's Italian
Bath, Bath and North East Somerset
2015.09 - 2016.08
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Collaborated with team members to provide seamless service during busy periods.
- Resolved customer complaints promptly to maintain good relationships.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Supervised and mentored new team members to build competent and confident teams.
Education
Bachelor of Arts - [Classical] Music
Bath Spa University
Bath Sept 2015 - 2018.05
International Baccalaureate -
St. George's British International School of Rome
Italy Sept 2013 - 2015.05
GCSEs -
St. George's British International School of Rome
Rome, ItalyGrade 7 Classical Guitar -
ABSRM
Italy Sept 2013 - 2014.06
Skills
- Safeguarding, Risk & Compliance:
Safeguarding lead training; NSPCC child protection; risk assessment; PMVA; disaster planning; office health & safety; fire warden; first aid at work; BLS; CPR & AED - Employee Relations, Wellbeing & Inclusion:
Mental health in the workplace (including anxiety, depression, schizophrenia, women's mental health); neurodiversity and disability awareness (autism, Down syndrome); reasonable adjustments; equality, dignity and sexual harassment prevention
- People & HR Management:
Disciplinary procedures; performance management; sickness absence management; reasonable adjustments; flexible working; negotiation; conflict resolution; supervision in care; leadership and team development; delegation; time and meeting management; contract variation and line manager responsibilities - Leadership & Organisational Capability:
Team leadership (IL-approved); developing high-performing teams; training delivery (Train the Trainer); performance management frameworks; coaching and supervision practice
Affiliations
- Fitness
- Music
Accomplishments
Associate Member of the Institute of Leadership
Certification
HR, People Management & Leadership
- Disciplinary & Grievance Management (CPD)
- Performance Management Principles (CPD)
- Managing Sickness Absence (CPD)
- Reasonable Adjustments & Flexible Working (CPD)
- Conflict Resolution & Negotiation (CPD)
- Line Manager Training: Contracts & Variations (CPD)
- IL-Approved Team Leadership & Leadership Skills (CPD)
- Supervision in Care; Developing Teamwork; Effective Delegation (CPD)
Wellbeing, Inclusion & Employee Support
- Workplace Mental Health (Anxiety, Depression, Schizophrenia, Women's Mental Health) (CPD)
- Children's Mental Health (CPD)
- Autism & Neurodiversity Awareness; Supporting People with Down Syndrome
- Sexual Harassment Awareness & Prevention (CPD)
Safeguarding, Risk & Compliance
- Safeguarding Lead: Children & Vulnerable Adults (CPD)
- NSPCC Child Protection (Training)
- Risk Assessment & Disaster Planning (Social Care TV)
- PMVA (Day Release)
Health, Safety & Emergency Response
- First Aid at Work; Basic Life Support (BLS)
- CPR & AED Awareness
- Fire Warden Training
- Office Health & Safety (CPD)
Training & Capability Building
- Train the Trainer: Ligature Awareness
- Training Delivery & Facilitation (CPD)
Languages
Italian
Advanced
References
References available upon request.
Timeline
Director of Human Resources
Redjacket Specialist Care
2018.08 - Current
Team Leader
Mitchells & Butlers
2016.09 - 2018.07
Bartender
Jamie's Italian
2015.09 - 2016.08
Bachelor of Arts - [Classical] Music
Bath Spa University
Sept 2015 - 2018.05
International Baccalaureate -
St. George's British International School of Rome
Sept 2013 - 2015.05
GCSEs -
St. George's British International School of Rome
Grade 7 Classical Guitar -
ABSRM
Sept 2013 - 2014.06