Brandon Scott Perry
Kidderminster,England
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work history
Assistant manager
Travelodge
Dudley, westidlands
07.2024 - Current
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured guest comfort with prompt attention to their needs and requests.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Managed maintenance tasks, ensured a clean and hospitable environment for guests.
- Coordinated reservations for improved customer satisfaction.
Assistant manager
Bagot Street
birmingham , england
10.2023 - 07.2024
- Achieved customer satisfaction with prompt response to inquiries and plaints.
- Increased customer satisfaction by resolving issues.
- Negotiated payment arrangements for overdue debts.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Assistant Manager
Marston's
Kidderminster, Worcestershire
01.2023 - 10.2023
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Built customer relationships with consultative sales approach.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Operations Manager
LGH - Hallmark Hotels
Stourport, England
04.2021 - 01.2023
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Analyzed financial data to track and achieve budget targets.
- Strategically scheduled and managed 60+ staff members, maintaining high-performing business operations.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Conducted corporate inductions for new starters, receiving positive feedback in satisfaction surveys.
- Managed conflict resolutions and resolved problems.
- Performed detailed payroll duties from input and audit, to processing and submission.
- Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
- Promoted responsible health and safety culture across departments.
- Led monthly fire drills, monitoring evacuation time to verify alignment with national targets.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Analysed financial data to track and achieve budget targets.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Ran payroll processes and updated employee benefits details.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Implemented maintenance programme to manage operational efficiencies and reduce downtime.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Promoted company values and vision, ensuring full team adherence and investment.
- Scheduled conference rooms for events and seminars.
- Developed marketing plans to support department strategies.
Food and Beverage Manager
Hallmark Hotels
STOURPORT-ON-SEVERN, WORCESTERSHIRE
09.2019 - 08.2020
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Interacted positively with customers while promoting hotel facilities and services.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Organised breaks based on fluctuations in volume of business to avoid having stafff shortages during peak hours.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Operated and maintained security of Point of Sales (POS) system.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
Assistant Food and Beverage Manager
Hallmark Hotels
Stourport , England
01.2018 - 09.2019
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Duty Manager
Hallmark Hotels
Stourport , England
09.2016 - 12.2017
- Responded to customer concerns with speed and knowledge to maintain composure and professional demeanour .
Education
GCSE - MATHS B ENGLISH C ICT B SIENCE C GEOGRAPHY C
King Charles High School
Kidderminster, England2012
Skills
- Strong work ethic
- Performance improvement
- Microsoft Office
- Attention to detail
- Methodical multitasker
- Time management
- Scheduling
- Team player
- Conflict resolution
Timeline
Assistant manager
Travelodge
07.2024 - Current
Assistant manager
Bagot Street
10.2023 - 07.2024
Assistant Manager
Marston's
01.2023 - 10.2023
Operations Manager
LGH - Hallmark Hotels
04.2021 - 01.2023
Food and Beverage Manager
Hallmark Hotels
09.2019 - 08.2020
Assistant Food and Beverage Manager
Hallmark Hotels
01.2018 - 09.2019
Duty Manager
Hallmark Hotels
09.2016 - 12.2017
GCSE - MATHS B ENGLISH C ICT B SIENCE C GEOGRAPHY C
King Charles High School
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