Brandon Knowles
Manchester
Summary
IT Systems Administrator and MSc Computer Science graduate with hands on experience managing Microsoft 365 environments, device deployment, and internal systems administration. Experienced in supporting and improving infrastructure, administering user access and security policies, and maintaining SharePoint and web platforms. Strong background in troubleshooting, system configuration, and process improvement, with a clear progression from IT Support into Systems Administration.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
IT Systems Administrator
StreetGames
Manchester
2024.04 - Current
• Administer Microsoft 365 tenant, including user provisioning, licence management, access control, and security configuration
• Manage endpoint devices through Microsoft Intune, enforcing compliance policies and secure configuration standards
• Oversee patch management and system updates to maintain security and operational stability
• Maintain and optimise SharePoint and internal web platforms, ensuring availability and usability across the organisation
• Lead device deployment processes, standardising workstation builds and reducing setup inconsistencies
• Troubleshoot and resolve escalated hardware, software, and network related issues
• Support implementation of IT best practices to strengthen security, reliability, and governance
IT Support Officer
StreetGames
Manchester
2023.02 - 2024.02
• Delivered first line technical support across hardware, software, and Microsoft 365 related issues
• Installed and configured operating systems, applications, and user workstations
• Prepared and deployed IT equipment for onboarding staff
• Assisted with system maintenance, updates, and general IT operations
Development of a functioning mobile application (FOMO)
Manchester Metropolitan University
Manchester
2019.01 - 2020.01
- Making and developing a functioning mobile application.
- Using Android Studio to make a mobile application for a messaging service showing a colour scheme to show the importance of a message.
Retail Assistant
Sainsbury’s
Manchester
2017.01 - 2023.01
• Delivered high standards of customer service in a fast paced retail environment
• Processed financial transactions accurately
• Worked effectively within a team to meet operational targets
Volunteer Coach
Rochdale Borough Council
2016.01 - 2016.03
- Supported delivery of inclusive sports programmes for children and individuals with disabilities
- Assisted in planning and organising structured sporting activities within a team environment
- Provided coaching and encouragement during training sessions and match scenarios
- Maintained safe and controlled environments to minimise risk of injury
Sales Assistant
Primark
Manchester
2015.01 - 2017.01
- Assisted customers with product enquiries and purchasing decisions
- Operated tills and handled cash transactions accurately
- Maintained high standards of store presentation and merchandising
- Adhered to health and safety procedures within a fast paced retail environment
Education
Master of Science - Computer Science
Manchester Metropolitan University
Manchester 2018.09 - 2023.07
Diploma of Higher Education - Sports
Hopwood Hall College
Middleton, Manchester 2014.09 - 2016.07
Skills
- Microsoft 365 Tenant Administration
- Microsoft 365 Admin Centre
- SharePoint Administration
- User & Licence Management
- Security & Access Control
- Conditional Access / MFA
ENDPOINT & SYSTEMS
- Microsoft Intune
- Apple Business Manager
- Windows 10/11 Administration
- Device Deployment & Provisioning
- Endpoint Compliance Policies
- Patch Management
- Hardware & Software Troubleshooting
- MDM Administration
PROGRAMMING & TOOLS
- Python
- Java
- JavaScript
- C#
- PHP
- HTML
- Visual Studio
- Android Studio
- WordPress
- Unity
- Unreal Engine
References
References available upon request.
Timeline
IT Systems Administrator
StreetGames
2024.04 - Current
IT Support Officer
StreetGames
2023.02 - 2024.02
Development of a functioning mobile application (FOMO)
Manchester Metropolitan University
2019.01 - 2020.01
Master of Science - Computer Science
Manchester Metropolitan University
2018.09 - 2023.07
Retail Assistant
Sainsbury’s
2017.01 - 2023.01
Volunteer Coach
Rochdale Borough Council
2016.01 - 2016.03
Sales Assistant
Primark
2015.01 - 2017.01
Diploma of Higher Education - Sports
Hopwood Hall College
2014.09 - 2016.07