Summary
Overview
Work History
Education
Accomplishments
Volunteer Experience
References
Timeline
Generic

Brandon Dyson

Coppull,LAN

Summary

A passionate and innovative individual with a drive to work hard and achieve goals. A reliable team member with a personable nature and positive communication style with transferable skills gained from education and through my experience working in providing customer service.

Overview

2
2
years of professional experience

Work History

Service Leader

WHSmith (Welcome Break)
Charnock Richard
07.2022 - Current
  • As a service leader, I have refined my leadership skills by inspiring and directing my team to consistently deliver exceptional customer service
  • My problem solving skills have enabled me to address customer issues and devise effective solutions to enhance the customers experience
  • I have strong experience with cash handling, providing purchase orders, approving and paying stock within the business
  • I also posses a solid understanding of managing paperwork and placing orders whilst navigating deadlines and time restraints.
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
  • Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
  • Developed training materials and provided on-the-job instruction to new employees.
  • Resolved conflicts among team members through effective communication techniques.
  • Created weekly reports detailing sales figures and other pertinent information.
  • Collaborated with senior leadership to develop short-term and long-term goals for the business.

Sales Assistant

WHSmith (Welcome Break)
Charnock Richard
12.2021 - 07.2022
  • Acquired expertise in customer service and remaining effective under pressure
  • Developed communication within the team to drive sales and convey relevant information
  • Attained a formidable understanding of the brand and products being sold, enabling the ability to provide applicable recommendations and support.
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organised stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Runshaw College
01.2021

Southlands High School
01.2019

Accomplishments

Passed fire marshal training at Welcome Break.

Volunteer Experience

Chorley FC, 2018, 2021, Worked with Chorley FC on turnstiles and stewarding. Developed basic skills and knowledge in customer service, health and safety regulations and working well within a team.

References

Employment and character references available upon request.

Timeline

Service Leader

WHSmith (Welcome Break)
07.2022 - Current

Sales Assistant

WHSmith (Welcome Break)
12.2021 - 07.2022

Runshaw College

Southlands High School

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Brandon Dyson