BRANDON CHAMBERS
London
Summary
Swift learner who is always eager to develop and expand knowledge in various fields. Methodical and detail-oriented team player with expertise in team leadership. Highly dependable, focused and reliable support specialist and a leader that blends advanced organisational, technical and business acumen. Proficient office management and business development, experienced in using a variety of tools to optimise productivity, efficiency and service quality across diverse contracts. Prioritises projects and multitasks effectively to achieve project goals. Works effectively with cross-functional teams ensuring operational and service excellence. Insightful individual with a diverse skillset and the dedication to finding creative solutions to routine and complex problems. Offering these attributes along side a strong work ethic and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
National Account Coordinator
Churchill Group
10.2023 - Current
- Championed the adoption of artificial intelligence technologies within the contract, driving efficiency and innovation.
- Oversaw the planning, execution, and delivery of digital projects. Coordinated the seamless integration of various digital systems using open API, enhancing system efficiency, ensuring they met client requirements and were completed on time and within budget.
- Created and maintained Power BI dashboards to provide real-time insights and data visualisation for better decision-making. These were integrated with client portals to improve user experience, accessibility, and functionality, resulting in higher client satisfaction.
- Led the introduction of new technologies and innovative solutions to the contract, managing projects valued over £100K
- Led sustainability initiatives across more than 100 site contracts, promoting environmental responsibility and compliance
- Developed new communication channels and procedures that improved operational efficiency and collaboration
- Collaborated with the Relationship Manager in maintaining and strengthening client relationships through regular communication and problem-solving
- Managed the mobilisations and smooth transition of new business mobilisations and site terminations, ensuring minimal disruption to operations
- Created process workflow maps to identify and implement process improvements that streamlined operations and increased productivity.
Service Manager / Workplace Lead
Bouygues Energies and Services
London
07.2021 - 10.2023
- Oversaw total FM operations across multiple contracts.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Conducted performance reviews and created action plans to drive team improvements.
- Utilised business development tools such as Lean Six Sigma to develop operational and administrative procedures, improving the quality and efficiency of service delivery.
- Established customer service trends, creating proactive strategies to maintain best practices and ensure continuous excellence.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs and business lifecycle.
- Collaborated with external software engineers to integrate several systems into one application which has been utilised at head office and circulated across the business.
- Managed implementation of digital projects. Most recently, AI defect recognition software for several universities across the UK.
- Prepared comprehensive project reports and presentations with Microsoft Office suite. Analysed data to generate insights and identify operational improvements.
FM Co-ordinator
Bouygues Energies and Services
London
07.2019 - 07.2021
- Coordinated the total FM operations at the company's UK head office.
- Implemented yearly planners to ensure the team were compliant in all facets of building management such as, insurance certification, critical system maintenance and statutory compliance.
- Improved the communication channels across the different services, established innovative improvement initiatives and oversaw the future development of digitalisation projects to maximise efficiency.
- Modified the CAFM system to ensure it was tailored specific to client requirements and complimented the individual contracts.
- Directed tenant improvements to meet contractual demands and update building areas.
- Generated reports and presented FM metrics for the client/tenants, ensuring the teams worked in accordance with the KPIs and SLAs.
- Drove continuous improvement of processes and systems operation.
- Heavily involved in supply chain and building relationships with contractors/suppliers.
- The Health and Safety Representative at head office and a member of the UK Health and Safety Committee.
- Supported internal events team to plan and execute diversified events including training, conferences and business functions.
- Involved in financial management such as, managing and reviewing P&Ls, controlling costs and manipulating outstanding GRNI.
Education
Diploma of Higher Education - Physics and Astronomy
University of Leicester
LeicesterNVQ Level 1 - Mandarin
Confucius Institute
LondonNVQ Level 1 - Mathematics
United Kingdom Mathematics Trust
LondonA-Levels -
St. Joseph's College
LondonGCSEs -
St. Joseph's College
LondonSkills
- Excellent Customer Service
- Problem Solving
- Data Analysis
- Client Relations
- Confident Using Software Such As: SAP, Sevron, Kronos
- Proficient In Microsoft Office Applications: Excel, Projects, Power BI
- IBM- Maximo: Superuser
- IBM- Cognos Analytics
- Digital Lead
- Diversity & Inclusion Champion
Certification
IOSH Managing Building Safely
Lean Six Sigma Yellow Belt/ Green Belt
Certified Fire Warden
Certified Asbestos RP
Hobbies
Mentoring and Coaching Young People
Travelling
Volunteering
Chess
Stock Trading
Duke of Edinburgh
Timeline
National Account Coordinator
Churchill Group
10.2023 - Current
Service Manager / Workplace Lead
Bouygues Energies and Services
07.2021 - 10.2023
FM Co-ordinator
Bouygues Energies and Services
07.2019 - 07.2021
Diploma of Higher Education - Physics and Astronomy
University of Leicester
NVQ Level 1 - Mandarin
Confucius Institute
NVQ Level 1 - Mathematics
United Kingdom Mathematics Trust
A-Levels -
St. Joseph's College
GCSEs -
St. Joseph's College
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