Brandi Rogan
Boston,Lincolnshire
Summary
A highly organised and detail-orientated professional with expertise in business administration, public service and office operations. Demonstrating exceptional assertiveness in decision-making and ethical judgement. Experienced in handling high-pressure situations through work. Proven ability to co-ordinate meeting, prepare accurate minutes and ensure smooth office operations.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Contact Management Officer
Lincolnshire Police
Nettleham, Lincolnshire
08.2022 - Current
- Acquired and applied new skills to enhance efficiency and productivity.
- Managed over 500 calls per day within the force, keeping in line with National Standards of incident recording.
- Worked flexible hours, including nights, weekends, and bank holidays.
- Provided friendly customer service while managing challenging situations.
- Prioritised emergency calls for effective intervention and support.
- Maintained high ethical standards in handling sensitive information.
- Recorded information from victims and witnesses to aid investigations.
- Produced detailed crime incident reports with meticulous attention to detail.
Office administrator
Hortech Systems
Holbeach, Lincolnshire
02.2022 - 07.2022
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Ensured compliance with health and safety regulations at all times.
- Handled correspondence, providing timely responses to all enquiries.
- Managed daily scheduling to facilitate organised operations.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Fostered a positive work environment with clear communication skills.
Deputy Clerk
Holbeach Parish Council
Holbeach, Lincolnshire
07.2019 - 02.2022
- Negotiated successfully with stakeholders to resolve contentious issues.
- Devised strategies for improved social services provision.
- Worked collaboratively with other councillors for policy formulation.
- Implemented policies, enhanced local infrastructure development.
- Developed partnerships with voluntary organisations, strengthened community ties.
- Improved community engagement by organising regular public consultation meetings.
- Ensured transparency in council proceedings by promoting openness and accountability.
- Liaised with government officials to secure funding for local projects.
- Attended meetings to discuss core policy issues and legislative plans.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Performed data entry tasks, ensuring accurate record keeping.
- Responded to email queries, providing timely and accurate information to clients.
- Handled phone calls, leading to efficient communication flow within the office.
- Prepared presentation materials to assist in successful monthly meetings.
Education
NVQ Level 3 - Business Administration
University Academy of Holbeach
Holbeach, Lincolnshire 09.2019 - 09.2020
NVQ Level 1 - ICT Functional Skills
University Academy of Holbeach
Holbeach, Lincolnshire 09.2019 - 09.2020
A-Levels - Law
Boston College
Boston, Lincolnshire 09.2018 - 09.2019
GCSEs -
Spalding High School
Spalding, Lincolnshire 09.2013 - 09.2018
Skills
- Assertiveness in decision-making
- Time management efficiency
- Crisis handling
- Business administration
- Ethical judgement
- Patience and tolerance
Timeline
Contact Management Officer
Lincolnshire Police
08.2022 - Current
Office administrator
Hortech Systems
02.2022 - 07.2022
NVQ Level 3 - Business Administration
University Academy of Holbeach
09.2019 - 09.2020
NVQ Level 1 - ICT Functional Skills
University Academy of Holbeach
09.2019 - 09.2020
Deputy Clerk
Holbeach Parish Council
07.2019 - 02.2022
A-Levels - Law
Boston College
09.2018 - 09.2019
GCSEs -
Spalding High School
09.2013 - 09.2018
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