Branden Amadi
Chelmsford,ESS
Summary
Dynamic and results-driven customer service expert with 7+ years of experience delivering outstanding support and consistently exceeding performance targets. Known for building strong customer relationships, resolving issues with efficiency and empathy, and bringing fresh ideas that improve service quality and team performance. Highly adaptable, confident under pressure, and trusted to represent the brand with professionalism and care—whether working independently or within fast-paced teams.
Overview
10
10
years of professional experience
26
26
years of post-secondary education
Work history
Loader and Unloader
The Symphony Group
Braintree, Essex
2025.03 - 2026.03
- Assisted in unloading items from truck and delivering to designated locations.
- Arranged and placed items following customer instructions.
- Communicated with team members and customers effectively.
Labourer
Wyndcrest Limited
Braintree, Essex
2025.02 - 2025.03
- Continually upheld high standards of workmanship within set deadlines.
- Ensured tools were correctly maintained for optimal usage during projects.
- Utilised hand tools effectively ensuring accuracy and precision in all jobs performed.
Traffic Management Operative
Priority TM Ltd
2022.07 - 2024.10
- Illustrated strong problem-solving skills by quickly identifying and addressing traffic issues, such as unforeseen incidents, ensuring timely resolutions and preventing delays.
- Established secure work areas with the placement of appropriate signage and barriers.
- Ensured safety by managing traffic flow within assigned construction sites.
Labourer
WalterLily
2022.02 - 2022.06
- Worked effectively as part of a team, ensuring smooth communication with supervisors and colleagues to achieve project goals on time and to a high standard.
Labourer
Redrow
2022.01 - 2022.02
- Performed manual tasks that assisted other workers ensuring the completion of projects, whilst having a strong worth ethic and being reliable.
Sales Consultant
Cotswold Company
2018.01 - 2022.01
- Demonstrated expert product knowledge to drive sales through upselling and customer education.
- Built and maintained strong, long-term customer relationships, driving customer loyalty and repeat business.
- Conducted daily trading reports and maintained accurate spreadsheets.
- Generated significant sales through numerous inbound and outbound calls, surpassing sales targets and KPIs.
- Increased sales by successfully implementing cross-selling techniques, driving higher revenue and customer satisfaction.
Team Leader
McColl's Retail Group
2017.02 - 2018.12
- Demonstrated strong financial responsibility by accurately managing cash handling, banking procedures, and ensuring secure store openings and closings.
- Consistently replenished stock ahead of schedule, ensuring optimal inventory levels and maintaining a visually appealing store presentation that met high brand standards.
Supervisor
Co-Operative Food
2015.10 - 2017.02
- Delegated tasks to staff with precision, achieving timely completion of all responsibilities within set deadlines.
- Oversaw entire store operations during management absences.
- Handled all customer inquiries effectively, enhancing the overall shopping experience.
Education
GCSE Maths -
Battersea Park School
London 2007.09 - 2012.07
GCSE English Language -
Battersea Park School
London 2007.09 - 2012.07
GCSE English Literature -
Battersea Park School
London 2007.09 - 2012.07
GCSE Humanities -
Battersea Park School
London 2007.09 - 2012.07
BTEC Sport -
Battersea Park School
London 2007.09 - 2012.07
Extended Diploma in Business Level 3 -
Richmond Upon Thames College
London 2012.09 - 2014.07
Skills
- Customer-Focused: Affable, engaging personality with a strong commitment to understanding and fulfilling customer needs
- Initiative: Proactive in using initiative and taking ownership of tasks
- Team Collaboration: Effective team player with experience in delegating tasks and overseeing team performance
- Flexibility: Willingness to work varied shifts, including evenings and weekends
- Sales Acumen: Skilled in upselling, driving profitable sales furthermore, achieving KPIs
- Communication: Professional phone etiquette and concise communication
- Adaptability: Capable of managing multiple responsibilities including adapting to changing priorities
Custom
References available upon request.
Timeline
Loader and Unloader
The Symphony Group
2025.03 - 2026.03
Labourer
Wyndcrest Limited
2025.02 - 2025.03
Traffic Management Operative
Priority TM Ltd
2022.07 - 2024.10
Labourer
WalterLily
2022.02 - 2022.06
Labourer
Redrow
2022.01 - 2022.02
Sales Consultant
Cotswold Company
2018.01 - 2022.01
Team Leader
McColl's Retail Group
2017.02 - 2018.12
Supervisor
Co-Operative Food
2015.10 - 2017.02
Extended Diploma in Business Level 3 -
Richmond Upon Thames College
2012.09 - 2014.07
GCSE Maths -
Battersea Park School
2007.09 - 2012.07
GCSE English Language -
Battersea Park School
2007.09 - 2012.07
GCSE English Literature -
Battersea Park School
2007.09 - 2012.07
GCSE Humanities -
Battersea Park School
2007.09 - 2012.07
BTEC Sport -
Battersea Park School
2007.09 - 2012.07