Brahim Drafate
Sutton,Greater London
Summary
A dedicated hospitality professional with extensive experience in wine serving techniques and a strong understanding of health codes. Demonstrates exceptional skills in remembering regular customers' preferences, handling complaints, and processing customer orders with patience and composure. Known for maintaining high standards of hygiene practices and cash handling accuracy, ensuring reliable till reconciliation. Possesses basic sommelier knowledge and a commitment to delivering outstanding service, aiming to further enhance expertise in the hospitality industry.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant waiter
Plume Wine Bar (Fables & Company)
London, Greater London
2025.05 - Current
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Managed large group reservations with meticulous attention to detail.
- Collaborated with kitchen staff for seamless order delivery.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
Customer assistant
Waitrose & Partners
London, Greater London
2021.08 - 2025.04
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Increased sales through suggestive selling techniques.
- Improved customer relations by promptly addressing queries and concerns.
Food and beverage assistant
The Park Tower Hotel
London, Greater London
2018.05 - 2019.12
- Implemented waste reduction practices saving resources and costs.
- Prioritised tasks during peak hours to ensure smooth operations.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Adapted quickly to changing schedules ensuring consistent performance.
- Assisted in inventory management for efficient stock control.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
Customer service executive
Marks & Spencer
London, Greater London
2016.01 - 2017.04
- Conducted customer surveys to gather feedback on service experience improvement.
- Coordinated with other departments for efficient problem resolution.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Maintained clean and organised workspace, contributing to effective work environment.
- Assisted in training new staff to ensure consistency in service delivery.
Assistant Manager
Shampers Wine Bar
London, Greater London
2009.01 - 2015.12
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Accountant and Financial Control Manager
Club Med
Agadir. Marrakech
2006.05 - 2008.05
- Executed comprehensive internal audits; highlighted areas requiring action.
- Improved cash flow through meticulous accounts receivable management.
- Conducted financial audits for improved internal controls.
- Generated accurate financial reports using advanced software tools.
- Managed financial reporting processes resulting in enhanced transparency.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Completed detailed profit and loss analysis; identified improvement areas.
Education
BSc (Hons) Business & Tourism - Business and Tourism
Global Banking School
London / United Kingdom 2025.06 - 2029.02
Skills
- Wine serving techniques
- Knowledge of health codes
- Remembering regular customers' preferences
- Hygiene practices
- Handling complaints procedure
- Customer orders processing
- Basic sommelier knowledge
- Patience and composure
- Extensive hospitality background
- Cash handling and till reconciliation
- Highly responsible and reliable
Languages
English
Proficient (C2)
Arabic
Native
French
Proficient (C2)
Spanish
Intermediate
Affiliations
- Reading, cooking, traveling, watching movies, playing (football, Basketball and tennis), Listening to music and podcast.
Timeline
BSc (Hons) Business & Tourism - Business and Tourism
Global Banking School
2025.06 - 2029.02
Restaurant waiter
Plume Wine Bar (Fables & Company)
2025.05 - Current
Customer assistant
Waitrose & Partners
2021.08 - 2025.04
Food and beverage assistant
The Park Tower Hotel
2018.05 - 2019.12
Customer service executive
Marks & Spencer
2016.01 - 2017.04
Assistant Manager
Shampers Wine Bar
2009.01 - 2015.12
Accountant and Financial Control Manager
Club Med
2006.05 - 2008.05