Bradman Williams

- Delivered first class customer service, while navigating online systems.

- Awarded multiple monthly awards as an agent, most sales and other performance metrics achievements.

- consistently improved on all my sales objectives, and closely monitored my statistics to identify where I can improve.

- Promoted to a support role after less than a year from being hired, and improved specific performance metrics within the team, assisted my newly joined low tenure team to improve them from last to 2nd in the department.

- Promoted to a senior management role where I constantly found work for myself to quickly improve in the role, awarded the "SCR of the month" on my 2nd month in the role.

During my time with Reece Plumbing, I learned best practice with customer service and working in a fast paced environment. I was often on my feet, ensuring that we were adequately stocked with materials and parts. I gained everlasting skills during my time here, during a normal working day I would:

• Assist customers with varying questions using product knowledge and service expertise.
• Maintain excellent client satisfaction by providing in-depth support.
• Handle customer complaints, providing appropriate solutions to guarantee positive outcomes.

My time at Menzies Aviation taught me how to work with high pressure situations, and had to use critical thinking to ensure I got my work done efficiently and effectively as possible. While working these, I had to adapt to the situations that were thrown at me and make a decision quickly. Although being young and fresh out of school, With my first full time job I manged to work my way up and earn various promotions along the way. I started off in the Bag room were all I would do was load Suitcases into storage units which were then transferred onto a plane. I worked my way up to when I eventually ran the entire flight, which would have me confirm various details with both flight operators and pilots. The skills I gained working here can be implemented into many different tasks and roles. During my working career I successfully:

My first job was a fast food worker at McDonald's, I worked here throughout high school. As this was my first initial job, the skills I gained were imperative to my later career. As I was working part time, I found ways to not only work efficiently during my time, but maintain a healthy work life balance with school. What did I do on a day to day basis?

• Worked fast and accurately to meet customer needs and service goals.
• Offered exceptional customer service with strong product knowledge.