BRADLEY PALMER
Sheffield
Summary
I am a dynamic and results-driven professional with a strong foundation in customer service and upselling expertise, I can also demonstrate proficiency in lead generation and development, utilising CRM’s to enhance account management processes. I am committed to driving business growth through strategic lead development and effective account management, with a focus on achieving sales targets and fostering long-term client relationships.
Overview
6
6
years of professional experience
Work history
Sales advisor
Fitness Superstore
sheffield
2025.10 - 2026.01
- Hit the ground running business £650 thousand pounds under a 43.3 % margin
- Supported large scale network events like FIT-EXPO and UK’s strongest man, manning stalls that has helped build the business reputation.
- Always hit target with Commission always being made.
Sales Executive
Nicholas Associates Group
Sheffield
2024.02 - 2025.10
- Key achievements:
- - I reached out to the South Yorkshire Mayoral Combined Authority who have yearly turnover of £356M per year are negotiating a deal with the brand.
- - I reached out to Veriforce CHAS who are looking to partner with the company who have a yearly turnover of £500M+ per year and want the business services delivered internationally.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
Service Account Executive
Harvest Healthcare
Rotherham
2022.11 - 2023.12
- Key Achievements:
- - Managed to negotiate a change of sub contractor with the client due to disappointing service, this lead to improved client relations.
- - Managed the maintenance expenditure for 2 key clients to a value of £500k Per Year
- Duties:
- Manage repairs through client portal and bill using CRM Sage.
- Attend client meetings to discuss current performance with senior contract management.
- Send client fortnightly updates that cover the current status of the KPI's to the regional managers and contract managers
- Liaise with internal and external teams to resolve client disputes such as stock take complications.
- Consolidate purchase orders so invoices can be issued to the client in a timely manner.
Operations Support REDUNDANCY
Cinderella Support Services
Sheffield
2022.03 - 2022.11
- Key Achievements:
- - Looked after a key account for groundskeeping 100k in value per year
- Duties:
- Use CRM Big Change to plan routes for the service operations.
- Obtain and plan for a budget in a route to meet financial targets.
- Engage with clients directly to obtain requirements to meet contractual needs.
- Meet with customers on a monthly basis, highlighting both good and bad standards and requirements, KPI's and other targets expected.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Answered phone calls and responded to emails from clients.
- Managed databases and information systems, maintaining accurate and accessible records.
XLN Sales and Sales Support
XLN
Sheffield
2020.09 - 2022.02
- Comments:
- - I started as a sales agent, moved to managment then stepped down because of bereavement into a sales support role.
- Duties:
- Support the B2B operations for field agents and other sales channels
- Handle call recordings for correspondence including: listening, time stamping and at times calling to offer first contact resolution
- Handle verification escalations and complaints, these are customers disputing point of sale contracts
- Handle credit authorisations by seeking CEO approvals for customers so they can be credited money owed or requested
- Call customers who have expressed interest in XLN and sell the services to them
- Speak with customers who wish to cancel orders and consider retention offers to have customers consider staying
- Correspond with Provisioning and seek support with openreach and other main providers such as Virgin and Sky
- Support customer services with advanced queries that only we could see due to access within 'CRM'.
FGH Campaign
Webhelp
2019.08 - 2020.09
- Duties:
- Understand customer needs and requirements
- Assist customers in making purchases
- Represent the brand and acknowledge customer complaints
- Assist and provide the correct information to teams such as debt collection, fraud, etc
- Create credit accounts.
Education
NVQ Level 3 - Public services - PPM
Hillsborough college
Sheffield 2012.09 - 9 2014
Skills
- Customer Service
- Upselling expertise
- Lead generation
- Salesforce
- Lead development
- Account management
REFERENCES
References available upon request.
HOBBIES AND INTEREST
Bouldering, Model building
Timeline
Sales advisor
Fitness Superstore
2025.10 - 2026.01
Sales Executive
Nicholas Associates Group
2024.02 - 2025.10
Service Account Executive
Harvest Healthcare
2022.11 - 2023.12
Operations Support REDUNDANCY
Cinderella Support Services
2022.03 - 2022.11
XLN Sales and Sales Support
XLN
2020.09 - 2022.02
FGH Campaign
Webhelp
2019.08 - 2020.09
NVQ Level 3 - Public services - PPM
Hillsborough college
2012.09 - 9 2014