BRADLEY NORFOLK
Slough
Summary
Proven record of leading high-volume warehouse and logistics operations, driving compliance, cost control, and team performance across complex, fast-paced supply chain environments. Results-driven Operations Manager with 10+ years of progressive leadership experience across logistics, warehousing, and supply chain functions. Skilled in managing large multidisciplinary teams, overseeing multi-million-pound budgets, and delivering against demanding SLAs and KPIs. Qualified DGSA with hands-on expertise in dangerous goods compliance, process improvement, and lean operations. Recognised for building motivated, high-performing teams and implementing structured processes that reduce cost, improve efficiency, and ensure regulatory compliance. Thrives in dynamic, client-focused environments where operational excellence and people leadership are paramount.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Operations Supervisor
UCH Logistics
Colnbrook
11.2018 - 04.2026
- Promoted from Operations Coordinator to Supervisor following consistent delivery of operational targets and attainment of DGSA qualification (July 2020). Oversee day-to-day logistics operations, managing customer queries, internal department liaison, and full DGSA compliance responsibilities.
- Qualified as Dangerous Goods Safety Adviser (DGSA) in July 2020, assuming full regulatory responsibility for the carriage of dangerous goods across the business.
- Manage identification, monitoring, and compliance of DG procedures in line with national and local authority requirements.
- Prepare and present Annual DG Compliance Reports to senior management and regulatory authorities.
- Coordinate across Transport, Drivers, and Warehouse teams to resolve customer queries and maintain service continuity.
- Operations Coordinator (Nov 2018 to Feb 2022)
- Managed inbound customer queries via telephone, email, and ticketing systems, ensuring timely resolution and accurate record-keeping.
- Handled general administration including processing, scanning, and filing of Driver Sheets and PODs.
- Supported operational teams with data entry and documentation management.
Inbound Process Manager
Hermes
Weybridge
05.2015 - 11.2018
- Promoted to manage a 40+ person multidisciplinary warehouse team, with full accountability for budget, compliance, and operational performance across the depot. Oversaw key client contracts including Amazon, Debenhams, and ASOS.
- Held full accountability for sections of a £4.8M annual depot budget, including £3.5K–£6K daily labour/productivity costs and up to £20K in vehicle and transport labour.
- Managed 2nd-tier agency relationships to fill resourcing gaps and maintain operational headcount during peak periods.
- Delivered daily, weekly, and monthly team briefs, driving engagement, compliance, and performance against targets.
- Conducted time-in-motion studies and implemented lean process improvements, streamlining depot operations and reducing waste.
- Managed Tachomaster, driver checks, and ISOTRAK compliance across 3 systems, ensuring full WTD/DH legal compliance.
- Produced complex data reports and strategic recommendations for the Senior Management team on a weekly basis.
- Led investigations into unidentified and damaged freight, driving root cause analysis and rectification.
- Managed rota planning and forward scheduling (4–6 weeks), including annual leave and agency flex planning.
- Inbound Process Supervisor (Nov 2015 to Nov 2017)
- Coached, developed, and managed a warehouse team as a responsible key holder across AM/PM and night shifts.
- Owned Health & Safety processes including team briefs, SSOWs/RAs, safety alerts, and compliance checklists.
- Drove the NEXT catalogue distribution process, including stock/inventory control, distribution plans, and routing.
- Managed complex parcel processes including SME collections, international parcels, and own-depot operations (up to 14-way split).
- Process Lead (May 2015 to Nov 2015)
- Covered Supervisor duties and led the rollout and training of new warehouse processes, ensuring team compliance from day one.
Education
9 GCSEs - English and Mathematics
Skills
- MS Office (Word, Excel, PowerPoint, Outlook)
- MapPoint
- Geofence
- ISOTRAK
- Tachomaster
- Webfleet
- Zendesk
- K-Store
- DA Systems
- 3CX
Certification
- DGSA – Dangerous Goods Safety Adviser
- Level 3 Diploma in Basic Shift Management
- FLT Counterbalance Licence
- First Aid
- Qualified Drug & Alcohol Tester
- Accident Investigation
- SSOW & Risk Assessment
- Fire Marshall
- ISOTRAK & Tachomaster
- LYTX Dashboard Camera (Review & Coaching)
- Level CO Trained
- HAZ Aware
CORE COMPETENCIES
- - Operations & Shift Management
- - Team Leadership & Development
- - Budget Control & Cost Analysis
- - KPI Reporting & Data Analysis
- - Process Improvement & Lean Methods
- - Health & Safety Compliance
- - DGSA – Dangerous Goods Regulations
- - SLA & Contract Management
- - Workforce Planning & Scheduling
- - Client & Stakeholder Engagement
- - Disciplinary & HR Processes
- - Continuous Improvement
Timeline
Operations Supervisor
UCH Logistics
11.2018 - 04.2026
Inbound Process Manager
Hermes
05.2015 - 11.2018