- Fitness outside work
- DIY (putting new furniture together, painting or house repairs) around the house or gardening to keep busy
- Computing in spare time
- Pushbike maintenance
Bradley Hern
Exmouth,Devon
Summary
Proactive Customer Service Manager with a track record in managing high-volume interactions and resolving technical issues. Skilled in overseeing financial transactions while enhancing customer satisfaction. Committed to fostering a safe and engaging environment for customers and staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Manager (CSM)
Corals Betting
Exmouth
06.2023 - Current
- Resolved technical issues and customer inquiries, enhancing customer satisfaction while managing cash transactions.
- Facilitated gambling activities for individuals over 18, ensuring regulatory compliance and accurate mathematical application.
Barman
Franklins
Exmouth
01.2022 - 06.2023
- Delivered exceptional customer service, quickly resolving any complaints or issues.
- Developed a loyal customer base through friendly interaction and consistent high-quality service.
- Served hundreds of customers daily, providing food and drinks throughout shifts.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Organised events room for parties and coordinated live music bookings.
Bar/Restaurant Manager
Brasserie 16
07.2019 - 01.2022
- Managed bar operations 5 to 6 days a week, ensured stock levels and cash handling were meticulously maintained.
- Accumulated 7 years of bartending experience in various establishments, honing skills in customer service and drink preparation.
- Set daily sales targets to drive personal motivation and enhance business performance.
- In jobs like this I know upselling is an important part to keep going, selling what you can and as much as you can, sort of setting yourself a little target to achieve in the day.
- Sometimes setting myself targets, even small ones was how I got through the quiet days, giving myself a little challenge.
- Engaged with customers during quiet periods, offered additional drinks, promoted deals, and maintained a clean and organised bar environment.
- Led evening shifts in the absence of the restaurant manager, maintained kitchen productivity and addressed guest needs.
- It's not the biggest of bars but the amount of people I serve on a daily basis is why I love the job, the conversations I can have with the familiar faces, the laughs whilst they drink or eat are brilliant.
Arcade Attendant
Haven Holidays
Sandy Bay
05.2019 - 07.2019
- Ensured customer satisfaction for hundreds of visitors daily by managing service quality and prize fulfillment.
- Created positive experiences for guests by ensuring a lively and enjoyable atmosphere.
- Engaged with new families and local visitors daily, fostering a welcoming environment.
- Managed arcade operations at Sandy Bay (Haven) while seeking permanent employment.
Bar Staff
Ocean
Exmouth
06.2016 - 04.2019
- Enjoyed bar work, thriving in lively atmosphere while preparing and serving a variety of drinks including coffees, teas, and alcoholic beverages.
- Assisted at events bar for parties, weddings, and celebrations, providing service to diverse clientele.
- Operated bar from early morning to closing time, adapting to varying hours of 8 to 10 PM on different nights.
Bowling Technical Assistant
Ocean
Exmouth
06.2016 - 04.2019
- Maintained and repaired bowling machinery at Ocean in Exmouth, ensuring optimal performance.
- Serviced bowling machines, performing cleaning and repairs while actively engaging in hands-on tasks.
- Utilised various tools (hammers, soldering irons, vices) for machine maintenance and repairs.
- Assisted in cashing up Sega machines at the arcade, ensuring accurate financial reporting.
Accommodation Assistant
Haven Holidays
Exmouth
06.2015 - 11.2015
- Maintained high cleanliness standards in all accommodation areas, contributing to positive guest experiences.
- Handled guest queries and complaints with professionalism, aiming for quick and satisfactory resolutions.
- Prepared caravan homes for public access and conducted interior safety inspections, ensuring functionality of electrical items, waterworks, and furniture for guest safety and satisfaction.
General Assistant
B&M Exeter
Exeter
11.2014 - 05.2015
- Fetched stock from warehouse to shop floor, ensuring availability of products for customers.
- Monitored proofs in designated aisle to ensure compliance with standards and minimise errors.
- Reported for shifts punctually, contributing to reliable staffing.
Assistant
Brodies Cleaning Service
Exmouth
08.2014 - 10.2014
- Greeted visitors and appropriately directed to designated areas.
- Supported team in meeting project deadlines by completing assigned tasks and collaborating with colleagues.
- Cleaned caravans efficiently within set timeframes, ensuring readiness for customer use.
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
Crew Member
Tiger Charters Fishing Boat
Exmouth
08.2013 - 08.2014
- Assisted public on board boat during docking at beach, ensuring a welcoming environment.
- Supported public while fishing at sea, ensuring equipment was safe and ready for use, and facilitated preparation of catch for families.
Gardening Assistant
Greenacre
Exmouth, UK
01.2013 - 02.2013
- Cut and trimmed lawns, supporting colleagues in managing grass disposal.
- Vacuumed and distributed leaflets to enhance company visibility and attract job opportunities.
Education
GCSEs - English
Exmouth Community College
01-2013
GCSEs - Science
Exmouth Community College
01-2013
A-Level or equivalent - ICT and computing
Exmouth Community College
Exmouth, UK07-2014
A-Level - Physical Education
Exmouth Community College
Exmouth, UK07-2014
GCSE - Maths
Exmouth Community College
Exmouth, UK07-2013
Skills
- Customer service excellence
- Team management
- Budget management
- Decision making
- Problem solving
- Conflict resolution
- Time-management
- Safety compliance
- Leadership skills
- Positive attitude
Certification
Bartender License
Interests
Timeline
Customer Service Manager (CSM)
Corals Betting
06.2023 - Current
Barman
Franklins
01.2022 - 06.2023
Bar/Restaurant Manager
Brasserie 16
07.2019 - 01.2022
Arcade Attendant
Haven Holidays
05.2019 - 07.2019
Bar Staff
Ocean
06.2016 - 04.2019
Bowling Technical Assistant
Ocean
06.2016 - 04.2019
Accommodation Assistant
Haven Holidays
06.2015 - 11.2015
General Assistant
B&M Exeter
11.2014 - 05.2015
Assistant
Brodies Cleaning Service
08.2014 - 10.2014
Crew Member
Tiger Charters Fishing Boat
08.2013 - 08.2014
Gardening Assistant
Greenacre
01.2013 - 02.2013
GCSEs - English
Exmouth Community College
GCSEs - Science
Exmouth Community College
A-Level or equivalent - ICT and computing
Exmouth Community College
A-Level - Physical Education
Exmouth Community College
GCSE - Maths
Exmouth Community College