Bradley Gilbert
Senior Customer Executive
Portchester,Hampshire
Summary
A versatile individual, with excellent communication skills and high level of customer service. Naturally caring and enthusiastic with the motivation and drive to encourage others. Able to work independently and as part of a wider team whilst able to succeed in a demanding sales environment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Senior Customer Executive
Gamma Business
Portchester, Hampshire
08.2023 - Current
- Confidently manages circa 150 customers, ranging from 100-250 employees with minimal account churn rate.
- Founding member of the Complaints Committee which has improved complaint handling and increased efficiency
- Key member of the Commercial Advocacy team, responsible for new starter training and first port of call for escalations
- Built strong relationships with customers through effective relationship management techniques - key accounts include SAS Global Communications Limited, AW Lymn The Family Funeral Service and E.Novation UK Limited
- Successfully retained and grew account base, reaching a figure of £2.09 million in Total Contract Margin done via effective account management, spotting cross-sell and upsell opportunities alongside regular account reviews.
Customer Executive
Gamma Business
Portchester, Hampshire
01.2022 - 08.2023
- Conducted regular follow-ups with clients, ensuring their concerns were addressed and resolved satisfactorily.
- Demonstrated negotiation skills during pricing conversations, ensuring fair transactions while preserving company profits.
- Ensured customer satisfaction by resolving complaints swiftly and efficiently.
- On hand to help with newer team members to ensure the team worked smoothly and efficiently
Customer Fulfilment Manager
Gamma Business Communications
Portchester, Hampshire
11.2020 - 01.2022
- Responsible for all types of submitted order requests via closed - won opportunities and Change cases raised.
- Participated in setting up a new team + training new starters
- Managed a new order flow + helped streamline provisional process through a new adopted CRM system
Customer Development Manager
Gamma Business Communications
Portchester, Hampshire
08.2018 - 11.2020
- Managed a customer base of circa 1500 lower end accounts solo.
- Entrusted to maintain medium to large Public Sector accounts - e.g. Betsi Cadwaladr UHB, Aneurin Bevan UHB, Highways England and several educational institutions.
- Trusted to lead inter-team training sessions on the Horizon phone system.
Education
Bachelor of Arts - Archaeology
University of Winchester
Winchester 09.2015 - 06.2018
A-Levels - Ancient History, Archaeology and Geology
Southdowns College
Portsmouth 09.2010 - 06.2012
Skills
- Problem solving
- Teamwork and Collaboration
- Leadership
- Adaptability and Flexibility
- Time Management
Affiliations
- Football
- Swimming
Accomplishments
I earned a promotion to Senior Customer Executive in August 2023 after showing strong levels of customer service, customer retention + growth and assisting with the development of newer members within the team.
Throughout 2023 I achieved 120% of my sales target reaching a height of £1.2 million in Total Contract Margin.
References
References available upon request.
Timeline
Senior Customer Executive
Gamma Business
08.2023 - Current
Customer Executive
Gamma Business
01.2022 - 08.2023
Customer Fulfilment Manager
Gamma Business Communications
11.2020 - 01.2022
Customer Development Manager
Gamma Business Communications
08.2018 - 11.2020
Bachelor of Arts - Archaeology
University of Winchester
09.2015 - 06.2018
A-Levels - Ancient History, Archaeology and Geology
Southdowns College
09.2010 - 06.2012
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