Bradley Daughters
Ringwood,Hampshire
Summary
Enthusiastic and motivated to secure and thrive in a full-time position that offers professional challenges that utilise my excellent interpersonal skills. I am a logical thinker and a quick learner with top problem-solving abilities. I communicate well with non-technical audiences as well as other professionals to deliver effective solutions. I have a strong background in providing exceptional customer service and have a calm and professional approach. I am conscientious and work well in a team but also autonomously. I would welcome the opportunity to develop my IT competencies further.
Overview
5
5
years of professional experience
Work History
IT service desk engineer
Trusted Technology Partnership
Ringwood, Hampshire
12.2024 - Current
- Deliver on-site IT support for escalated technical issues requiring physical diagnosis or resolution.
- Collaborate with project teams on deployments and infrastructure upgrades, contributing to smooth implementation of new systems.
- Experienced in installing new IT equipment and securely disposing of outdated systems, ensuring compliance with data protection and environmental standards
- Responded promptly to high-priority tickets on-site, minimizing downtime by swiftly addressing issues and ensuring quick system recovery
- Educated and informed users on best practices for IT security and system usage, promoting efficiency and reducing the risk of issues
- Proactively identified and resolved potential issues on-site, preventing escalation and minimizing future disruptions
- Maintained tidy and well-organized network cabinets by regularly patching and labelling connections, ensuring optimal performance and ease of troubleshooting
- Diagnosed and troubleshot network connectivity problems, ensuring minimal downtime for users.
IT Support Technician
Trusted Technology Partnership
Ringwood, Hampshire
07.2023 - 12.2024
- Provided first-line technical support, resolving hardware and software issues for end-users in a timely manner.
- Logged and managed support tickets, ensuring accurate and detailed documentation of issues and resolutions, while adhering to specific user support levels and priority.
- Performed remote control of client systems using MECM/SCCM to resolve technical issues efficiently.
- Maintained user accounts and permissions in Active Directory, including password resets and account creation.
- Assisted in maintaining IT asset inventory, tracking hardware and software resources.
- Conducted initial diagnostics and escalated complex problems for internal support or to third-party vendors when necessary.
- Created accurate sales orders and quotes based on customer requirements.
- Trained new staff members for the 1st Line Support role, providing guidance on troubleshooting techniques, ticket management, and customer service best practices.
- Assisted the projects team with various tasks, such as PC refresh, which involved imaging new machines, installing them, and ensuring proper configuration and deployment.
Customer Service Agent
Comdata
09.2022 - 07.2023
- Excellent verbal and written communication skills
- Multitasking and prioritising tasks in a busy work environment
- Problem-Solving and troubleshooting
- Answering calls and tickets in line with the defined business standards
- Dealing diplomatically with clients and remaining calm in all situations
Broadband Installation Engineer
QubeGB
10.2020 - 08.2022
- Keeping full accurate detailed notes of the work undertaken
- Identifying and solving faults
- Meticulous stock management
- Working autonomously and escalating faults when necessary
- Excellent customer service skills
- Knowledge of Openreach's network and multiple ISP's equipment and services
- Training new engineers to the standard required by the company
- Making up and crimping cables to be installed
- Installing fibre connections
- Confident and calm manner in all situations
Education
A-Levels -
Queen Elizabeth's School
2015
GCSEs -
Queen Elizabeth's School
2013
Skills
- OneDrive/SharePoint
- Windows OS support
- Office 365 administration
- Active Directory
- Remote desktop tools
- Networking basics
Interests
- I enjoy a range of sports but have a particular interest in Athletics and Football, both in which I have competed for Dorset.
- Independently sourced all of the hardware and built two desktop computers for personal use.
- I am currently studying to take the CompTIA A+ exam to expand my knowledge within the IT field.
Accomplishments
National Citizen Service
Participation in the ‘National Citizen Service', a Government programme designed to challenge and inspire individuals to become more cohesive, supportive and engaged in society. This involved participation in an outward bound and activity residential focused on personal development for 2 weeks and a further 2 weeks of community-based work with two different charities. I graduated from the course with excelled knowledge of charity based organisation and pride within my team. I was presented with the ‘National Citizen Service' award and certificate .
Timeline
IT service desk engineer
Trusted Technology Partnership
12.2024 - Current
IT Support Technician
Trusted Technology Partnership
07.2023 - 12.2024
Customer Service Agent
Comdata
09.2022 - 07.2023
Broadband Installation Engineer
QubeGB
10.2020 - 08.2022
A-Levels -
Queen Elizabeth's School
GCSEs -
Queen Elizabeth's School
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