Summary
Overview
Work history
Education
Skills
Affiliations
References
Additional
Timeline
Generic

Bradley Cooper

Ely,Cambridgeshire

Summary

Driven professional with exceptional leadership qualities and strong communication skills, expertise in relationship management and strategic planning, ensuring seamless client interactions and growth. Eager to make significant impact on business outcomes and drive success.

Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

24
24
years of professional experience

Work history

Head Of Account Management & Operations

Fanatics Holdings
London
04.2021 - 01.2025
  • Helped launch the Partner Solutions International media sales & Operations sports partnerships business for Fanatics International, focusing on advertising solutions like programmatic, performance marketing, and premium sports sponsorships.
    • Built a team of Account Managers & Operations to accelerate revenue growth and personnel expansion.
    • Assisted in the business development & day to day management of new partnerships in payments, loyalty and rewards.
    • Introduced Events & Partner Orders solutions to develop partnerships and provide bespoke personalized product activations for partners and sponsors.
    • Managing relationships with key partners such as International Olympic Committee (IOC), Formula 1, The R&A (The Open), NFL, RBFA, FFF, The FA, England Rugby, Chelsea, PSG and their sponsors such as VISA, Mastercard, BMW, Coca-Cola, P&G, AIG and numerous other sponsors.
    • Interacting and leasing with senior-level clients at major events we hosted.
  • Customer relationship management on a day to day basis for all our clients and suppliers.
  • Boosted company reputation with development of strong rapport with clients.
  • Improved profitability through effective budgeting and cost control measures in account management.
  • Managed critical account portfolios, resulting in increased client satisfaction.
  • Coordinated with finance and operations teams for accurate, timely billing processes.

Head of Account Management & Operations

Groupon
London
03.2019 - 04.2021
  • Built Groupon's global advertising team, integrating necessary tools to achieve team objectives.
  • Managed all the Programmatic for International.
  • Defined and implement the strategic direction for the advertising services, including the overall goals and strategic initiatives for the department
  • Established an operational process that facilitates immediate execution, including SLAs and workflows for Sales and Ops teams.
  • Developed, aligned, and distributed a detailed roadmap, outlining milestones for each product's complete lifecycle.
  • Monitored performance management, providing visibility on the status of all products and ensuring clean hand-offs.
  • Proactively identified potential bottlenecks and brought stakeholders together to address and resolve issues.
  • Prepared materials for escalation to senior leadership as necessary.
  • Implemented growth-oriented strategies in account management, attaining a 25% increase in account portfolio value.
  • Conducted thorough analyses of market trends to customize advertising strategies, improving client portfolio performance.
  • Developed a customer loyalty initiative that generated a 40% increase in repeat business.
  • Aligned advertising strategies with business goals, ensuring seamless integration of marketing objectives.
  • Led customer-focused ad operations teams to provide customized solutions that addressed varying client needs, boosting satisfaction rates.

Head Of Operations & Account Management

CBS Interactive
London
02.2017 - 02.2019
  • Managed daily team operations, focusing on the growth and development of direct reports.
  • Oversaw campaign management, Programmatic and direct campaigns, supporting the team in achieving targets.
  • Proactively addressed delivery and technical issues to ensure timely revenue recognition.
  • Facilitated and coordinated resolutions for partner-initiated issues and escalations.
  • Delivered training on troubleshooting delivery issues, inventory management, delivery priorities, campaign optimization, and ad products to Sales and Sales Operations as required.
  • Prioritized team workload to meet multiple deadlines and revenue-related demands while maintaining excellent communication with all stakeholders.
  • Handled P&L management effectively.
  • Negotiated contracts with vendors, securing optimal pricing and terms.

Head Of Ad Operations & Account Management

Lastminute.com
London
03.2014 - 11.2016
  • Managed six direct reports to ensure effective delivery of results and growth in company revenue.
  • Introduced and implemented Salesforce across teams, training members on operating systems.
  • Developed and executed a streamlined process for the Operations team, enhancing workload management and providing clear guidelines for sales teams.
  • Oversaw P&L management for the team.
  • Orchestrated collaboration between ad operations and account management teams, fostering a cohesive environment that drove overall success.
  • Developed a tailored ad operations strategy, optimizing workflow efficiency by 40% and increasing overall productivity across teams.
  • Leveraged creative problem-solving techniques to tackle account management challenges, improving client retention by 20%.
  • Championed the adoption of advanced ad technologies, keeping the company ahead of industry trends and enhancing its competitive edge.

Head of Operations

Orbitz Worldwide/ebookers
London
09.2000 - 03.2013
  • Developed and expanded the global advertising team by collaborating with in-house teams and engineers to enhance operational effectiveness.
  • Established an operational process that enables immediate implementation, including setting Service Level Agreements (SLAs) and processes for Sales and Operations teams.
  • Oversaw the hiring process and managed the daily activities of the team, focusing on the growth and development of direct reports.
  • Reported financial data to senior management, including sales figures, expenditures, and profit margins.
  • Managed project budgets and allocated resources among teams, vendors, and technologies.
  • Delivered training on various topics (troubleshooting delivery issues, inventory management, understanding delivery priorities, campaign optimization, ad products, etc.) to Sales and Sales Operations as needed.
  • Spearheaded the design and implementation of strategies that optimized ad operations, leading to a significant boost in revenue streams. Key Achievements:
  • Trained multiple staff members across 13 European countries, totalling 30 staff, on our ad serving platform, while also training my own team.
  • Led the development and execution of innovative ad operations strategies that enhanced client engagement and brand visibility.
  • Championed the creation of customer-centric ad campaigns that aligned with client objectives and increased engagement by 20%.
  • Guided a diverse team to consistently meet and exceed ambitious KPI targets, showcasing strong leadership abilities.
  • Mentored and developed a high-performing team, empowering them to surpass targets and provide exceptional service.

Education

Bachelor of Business Administration - Marketing & Media

Cambridge University
Cambridge

Skills

  • Strong Leadership
  • Attention to detail
  • Problem Solving
  • Relationship Management
  • Event Management
  • Analytical
  • Results Driven
  • Cross functional Management
  • Technical product specifications understanding
  • Financial reporting knowledge
  • Project management expertise
  • CRM Software proficiency
  • Financial Forecasting
  • Customer Service

Affiliations

  • Sport
  • Travel
  • Reading

References

References available upon request.

Additional

Software Microsoft office, Excel, Word, PowerPoint, Outlook, Salesforce, GAM


Programming Languages HTML, CSS, Java, Javascript


Programmatic Expertise.

Timeline

Head Of Account Management & Operations

Fanatics Holdings
04.2021 - 01.2025

Head of Account Management & Operations

Groupon
03.2019 - 04.2021

Head Of Operations & Account Management

CBS Interactive
02.2017 - 02.2019

Head Of Ad Operations & Account Management

Lastminute.com
03.2014 - 11.2016

Head of Operations

Orbitz Worldwide/ebookers
09.2000 - 03.2013

Bachelor of Business Administration - Marketing & Media

Cambridge University

Similar Profiles

Create profile
Bradley Cooper